Customer Care Specialist — Hybrid (Spain)

De’ Longhi Appliances S.r.l.; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading international company is seeking a Customer Care Specialist to join their Barcelona team. You will be responsible for delivering outstanding service, resolving inquiries, and driving customer satisfaction through various communication channels. Ideal candidates possess a university degree, fluency in Spanish and English, and have at least 2 years of experience in customer service. This role offers a dynamic work environment and promotes a hybrid work model, enhancing work-life balance.

Servicios

Healthcare Insurance

Flexible benefit system

Lunch voucher

Free Parking

Wellbeing initiatives

Full training package

Formación

• University degree is required.
• Fluent in both Spanish and English (spoken & written).
• A minimum of 2 years previous experience in a customer-facing role.

Responsabilidades

• Deliver expert solutions for product-related inquiries.
• Manage customer cases from initial contact to resolution.
• Coordinate with technical service partners for warranty claims.

Conocimientos

Proficiency in Spanish

Fluent in English

Previous customer service experience

Proficient in Office software

Analytical and troubleshooting skills

Tech-savvy

Proactive and results-oriented

Educación

University Degree

Herramientas

CRM software (e.g., Salesforce, Zendesk)

Descripción del empleo

A leading international company is seeking a Customer Care Specialist to join their Barcelona team. You will be responsible for delivering outstanding service, resolving inquiries, and driving customer satisfaction through various communication channels. Ideal candidates possess a university degree, fluency in Spanish and English, and have at least 2 years of experience in customer service. This role offers a dynamic work environment and promotes a hybrid work model, enhancing work-life balance.