Customer Care Process Optimization Lead

Perk; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading travel and spend management platform in Barcelona is seeking a Business Process Improvement Specialist to join their Customer Care Operational Excellence team. The successful candidate will analyze, optimize, and redesign customer care workflows to enhance efficiency and service quality. This role requires strong analytical skills, experience in process improvement, and excellent stakeholder management capabilities. The position offers competitive compensation along with numerous benefits, including generous vacation days and wellness support.

Servicios

Competitive compensation

Generous vacation days

Private healthcare or gym allowance

Life Insurance

Paid parental leave

Volunteering hours

Work from Anywhere days

Language lessons

Paid sabbatical after 5 years

Relocation support

Formación

• Experience in process improvement, operations, customer care, or a related field.
• Strong analytical skills with the ability to interpret data and propose clear recommendations.
• Excellent communication and stakeholder management skills.
• Comfortable operating in a fast-paced, high-growth environment.

Responsabilidades

• Conduct detailed assessments of current customer care processes to identify gaps.
• Use data insights to inform recommendations and track improvements.
• Support the introduction of automation and operational tooling enhancements.
• Build strong relationships across Customer Care, Product, and Operations.

Conocimientos

Process improvement

Analytical skills

Stakeholder management

Communication

Descripción del empleo

A leading travel and spend management platform in Barcelona is seeking a Business Process Improvement Specialist to join their Customer Care Operational Excellence team. The successful candidate will analyze, optimize, and redesign customer care workflows to enhance efficiency and service quality. This role requires strong analytical skills, experience in process improvement, and excellent stakeholder management capabilities. The position offers competitive compensation along with numerous benefits, including generous vacation days and wellness support.