CRM Lead

Publicis Groupe Holdings B.V; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading marketing agency in Madrid seeks a CRM Lead to devise and monitor marketing strategies for forging strong customer relationships. In this role, you'll coordinate with Sales and Marketing teams to enhance market presence and customer engagement. The ideal candidate will possess a Bachelor's degree in Marketing, over 5 years of CRM experience, and expertise in online marketing trends. This position offers flexible benefits, growth opportunities, and a focus on work-life balance.

Servicios

Flexible Benefits (meal vouchers, health insurance, transportation)

Growth Opportunities

Free Online Training

Partner Certifications

Work from anywhere up to 6 weeks

Attractive holidays package

Work-Life Balance initiatives

Well-being activities

Formación

• At least 5 years of experience as a CRM Lead.
• Solid knowledge in strategy and coordination across teams.
• Knowhow of online marketing trends and its applications.

Responsabilidades

• Monitor relationships with existing customers.
• Ensure the CRM system provides an effective sales funnel.
• Develop marketing techniques to drive new customers.
• Plan and manage multi-channel marketing campaigns.

Conocimientos

CRM Solutions

Analytical mindset

Interpersonal skills

Communication skills (English and Spanish)

Organizational skills

Educación

Bachelor’s degree in Marketing or relevant field

Descripción del empleo

Overview

We are looking for a CRM Lead to set and monitor marketing strategies that will foster profitable long-term relationships with our client.

In this role, you will coordinate with our Sales and Marketing directors to boost our client’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with CRM Solutions and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns.

Responsibilities

• Monitor relationships with existing customers.
• Ensure the CRM system provides an effective sales funnel.
• Develop and implement marketing techniques that will drive new customers.
• Set specific marketing strategies to retain customers.
• Plan and manage multi-channel marketing campaigns.
• Suggest new methods to address customers’ needs.
• Track marketing metrics and trends, like conversion rates and web analytics.
• Assist with organizing promotional events to reach prospective customers.
• Conduct market research to follow trends and competition.

Qualifications

• Bachelor’s degree in Marketing or relevant field.
• At least 5 years of experience as CRM Lead.
• Practical and extensive knowledge of working with CRM Solutions.
• Solid knowledge in strategy and coordination between different teams and stakeholders.
• Knowhow of online marketing trends and its applications.
• Exceptional analytical mindset.

We think you’re awesome if you have:

• Great interpersonal skills.
• Exceptional oral and written communication skills in English and Spanish.
• Strong organizational skills.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Exceptional attention to detail.
• Good time management abilities.
• Strong decision-making skills.
• Strong work ethic.

Additional information

Why join us? Because we offer reasons such as:

• 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important!
• ✨ Work-Life Balance: Enjoy a hybrid model with up to two days working from home and intensive summer hours. Full remote in Easter, Christmas & 3 weeks in Summer. Flexible work start schedule.
• 🧘🏻♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.

Employee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions.

We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.