COO/Head of Operations (DTC, $20–50M brand, global supply chain) [387]

Remotivate; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A fast-growing eCommerce brand in Spain is seeking a hands-on COO/Head of Operations to oversee global operations and supply chain management. This role requires strong financial acumen and leadership experience. Ideal candidates will have 5+ years in operations within the DTC eCommerce sector. The position offers an unlimited learning budget, potential for equity, and a remote-first culture focused on results. The path to COO is achievable within 12-18 months.

Servicios

Unlimited learning budget

Paid international travel

Equity/ownership potential

Formación

• 5–10+ years in operations (DTC/eCommerce $20M–$50M).
• Proven track record managing international 3PLs and multimillion-$ operations.
• Experience building dashboards, SOPs, and scalable systems.

Responsabilidades

• Oversee global operations: supply chain, fulfillment, and vendors.
• Build and optimize systems, dashboards, and reporting.
• Lead key growth initiatives in various sectors.

Conocimientos

Operations management

Supply chain management

Financial acumen

Leadership

Problem-solving

Descripción del empleo

COO/Head of Operations (DTC, $20–50M brand, global supply chain)

Panda Drum is a fast‑scaling DTC eCommerce brand built around our flagship instrument — the steel tongue drum — loved by 100,000+ customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, US, Philippines, and China, surpassing 8 figures in annual revenue. Our growth is powered by world‑class marketing, community‑driven content, and constant product innovation.

About the Role

We’re hiring a hands‑on COO / Head of Operations to act as the CEO’s right hand. You’ll own Panda Drum’s global operations, supply chain, and fulfillment — driving efficiency, systemization, and growth.

You’re not a fit if you’re a corporate ‘process admin.’ We’re looking for a builder‑operator — someone who thrives in chaos, creates order, and scales fast‑moving systems from the ground up.

Key Requirements

• 5–10+ years in operations (DTC/eCommerce $20M–$50M).
• Proven track record managing international 3PLs, vendors (China), and multimillion-$ operations.
• Experience building dashboards, SOPs, and scalable systems — not just maintaining them.
• Strong financial acumen: margins, forecasting, cost optimization.
• Leadership experience managing lean teams (3–15 people).
• Willingness to travel (China, US, EU).

What You’ll Do

• Oversee global operations: supply chain, fulfillment, vendors, and support.
• Build and optimize systems, dashboards, and reporting for efficiency and visibility.
• Lead key growth initiatives — Amazon, wholesale, subscriptions, licensing.
• Manage costs and profitability across all operational channels.
• Build and lead a lean, high‑performing team (3–15 people).
• Act as the CEO’s second‑in‑command, ensuring smooth, data‑driven execution.

Path to COO within 12–18 months.

Potential for equity/ownership based on results.

Paid international travel (China, US, EU).

Unlimited learning budget (books, courses).

Work with top‑tier eCommerce operators ($100M+ brands).

Flexible, remote‑first culture focused on results.

You’re not a fit for this role if:

• You haven’t worked at a DTC e‑commerce company.
• You haven’t managed 3PL/vendor China networks.
• You haven’t built systems, SOPs from scratch.

Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire and two 1-on-1 interviews.

Seniority, Employment Type, Job Function, Industries

Executive | Full‑time | Management | Retail