Concierge and Events - ESP

Celebrity Cruises; Galapagar; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury cruise line is seeking a Concierge to deliver exceptional service, ensuring a seamless guest experience for loyalty and group events. The ideal candidate should have 2-3 years of front desk experience in a 4 or 5-star hotel, strong communication skills, and the ability to handle guest requests professionally. This role involves maintaining a welcoming environment and leading by example within the Guest Relations team.

Formación

• 2-3 years of experience as Front Desk/Receptionist in a 4 or 5-star hotel.
• Experience in handling events with up to 80 guests.
• Ability to speak English clearly and cordially.

Responsabilidades

• Act as primary contact for all guests including VIPs.
• Execute Group, Loyalty, and Concierge events flawlessly.
• Respond to escalated guest concerns professionally and positively.
• Maintain the physical appearance of the Concierge lounge and related spaces.
• Coordinate guests' special requests for personalized services.

Conocimientos

Hospitality skills

Communication skills

Organizational skills

Decision-making abilities

Descripción del empleo

Overview

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups / Wedding / Events / Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner.

Qualifications

SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. 2-3 yrs background experience as Front Desk / Receptionist in a 4 or 5 Hotel. Experience in handling different types of events with 80 guests. Guest services shipboard experience is an advantage.

Responsibilities

• Acts as primary contact, advocate and representative for all guests, with increased focus on the VIP list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results.
• Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment.
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage / destination related information, guest information and preferences.
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• Leads by example as an Officer by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.