Client Director

QBE Europe; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading global insurer in Madrid is seeking a Client Manager to support and grow client solutions. The role focuses on building and maintaining client relationships while ensuring satisfaction and pursuing upselling opportunities. This position requires significant experience in the insurance industry and a strong network of client risk managers. The company fosters an inclusive environment and encourages diversity in the workplace.

Formación

• Significant exposure to the insurance industry.
• Strong track record in managing strategic client relationships.
• Ability to operate across all products.

Responsabilidades

• Act as the main contact for clients, building relationships.
• Collaborate with Distribution team for client retention.
• Manage top clients, ensuring tailored solutions.

Conocimientos

Client relationship management

Insurance industry knowledge

Cross-selling and upselling

Strategic thinking

Networking

Descripción del empleo

Primary Details
Time Type: Full time Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations with our Spanish offices in Madrid and Barcelona. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

As part of our growth ambition we are creating this new role. If you are looking for to be part of a successful organisation with strong growth ambitions, then read on.

Client Manager Spain

The opportunity

The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth.

Your new role

• Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships.
• Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.
• Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality.
• Identify and pursue opportunities for cross‑selling and upselling, maximizing value for both clients and the organization.
• Manage and prioritize top clients and large accounts, with criteria to be determined (such as minimum revenue and employee count), ensuring tailored solutions and dedicated support.
• Manage the opportunity pipeline and business to increase density build and structure programme design for clients.

• Engage with the Distribution and Client Engagement team for client acquisition.
• Ensure compliance with legal, regulatory frameworks, and corporate policies.
• Drive the design and maintenance of marketing and communication frameworks.
• Develop a strong client engagement focus for existing and new clients.
• Keep up to date with industry developments for continuous improvement.
• Provide specialist advice on underwriting programmes and legislation.
• Establish clear accountabilities and authority levels for direct reports to ensure goal delivery.

About you

• Significant exposure to the insurance industry as a client manager either in insurance company or brokerage, with an ability to operate across all products.
• Strong track record in managing strategic client relationships at senior Executive & leadership level, creating not only positive influence but clear value return to the business.
• Significant contact network of client risk managers which provides the ability to influence & develop new opportunities.

At QBE, we are dedicated to creating an inclusive environment for all employees. Our positions are open to individuals with disabilities, and we actively promote inclusion and diversity in our workplace.

How to Apply

To submit your application, click “Apply” and follow the step‑by‑step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.