Client Advisor - Madrid Serrano

Diesel; Madrid; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading denim and casual fashion brand is seeking an experienced Part Time Client Advisor for its Madrid Serrano store. The ideal candidate will have a strong sales background, exceptional communication skills, and be passionate about providing an outstanding client experience. This role involves exceeding customer expectations, maintaining high store standards, and driving sales performance. Join a dynamic team that values collaboration and offers development opportunities in a highly inclusive work environment. Fluency in English and Spanish is required.

Servicios

Competitive pay

Employee discount

Development opportunities

Dynamic team environment

Inclusive culture

Formación

• Previous experience in sales roles, preferably in luxury fashion or retail.
• Passionate about retail and customer service.
• Willingness to grow within the organization.

Responsabilidades

• Provide excellent in-store experience and build long-term client relationships.
• Manage sales and ensure effective payment operations.
• Maintain shop floor standards and visual display compliance.

Conocimientos

Sales experience

Strong communication skills

Customer service mindset

Digital awareness

Fluency in English and Spanish

Descripción del empleo

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

About the Role

For our Diesel Store in Madrid Serrano we're looking for an experienced and motivated permanent Part Time Client Advisor (24H).

You fit with this position if you’re

• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
• Welcome and assist each client providing an excellent in-store experience at all times.
• Be a master at storytelling and at the art of asking engaging questions.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Manage payment operations including return, refund, remote sales, tax‑free in a punctual and accurate manner.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performance.

Key Requirements

• Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
• Passionate about Retail, Customer Service and commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities.
• Strong communication skills.
• Willingness to grow in the organization; willingness to relocate is an a plus set.
• Digital awareness and openness to new ways of working.
• Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
• Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
• We believe in Collaboration, Trust and Courage!

What We Offer

• Part Time permanent contract.
• A competitive pay depending on your performance.
• A range of development opportunities in Diesel and OTB group Store network in Spain and abroad.
• A generous employee discount on Diesel.
• A awesome, young and dynamic team.
• A highly inclusive working environment.

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