Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border Talents; Terrassa; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading financial services firm is seeking a Payment Account Specialist for the Catalan market. You will assist customers with payment transactions and provide expert support. Requirements include fluency in Catalan and English, with prior customer support experience in a call center being essential. This role offers a monthly compensation of approximately 1,098 euros, health insurance from day one, and a relocation package including affordable accommodation in Lisbon.

Servicios

Health insurance from Day 1

1,000 Welcome Bonus

Meal Allowance

Transport Allowance

Formación

• C2 Catalan speaker and C1 English proficiency are mandatory.
• Customer support experience in a call center is essential.
• Strong communication and problem-solving skills required.

Responsabilidades

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions and account management.
• Troubleshoot technical issues and maintain accurate records.

Conocimientos

C2 Catalan speaker

C1 English proficiency

Customer support experience

Communication skills

Problem-solving skills

Multitasking abilities

Descripción del empleo

Overview

We are looking for a Payment Account Specialist for the Catalan market.

• Start Date: March 27, 2025
• Health Insurance from Day 1
• 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!

Responsibilities

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.
• Onsite in Lisbon
• Rotation: Monday to Sunday, 24/7 shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off

Mandatory Requirements

• C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total Compensation: Approx. 1,098/month (paid in 12 months), including:
• Base Salary
• Complexity Bonus
• Meal Allowance
• Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).

Relocation Package

• Accommodation in a private bedroom for 280 euros per month (discounted on the salary)
• Flight reimbursement after 6 months

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry.
• Work with a diverse and supportive team.

If you are interested, send your CV!

Required Skills

Relocation, Chat, Customer Experience, Customer Support, Salary, Compensation, Account Management, Insurance, Security, Records, Email, English, Communication, Management