Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border Talents; Mataró; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global payment solutions provider is seeking a Payment Account Specialist for the Catalan market. This role is located in Lisbon and requires proficiency in Catalan and English. Candidates should have experience in customer support and strong communication skills. The position offers competitive compensation and various benefits, including health insurance and a relocation package.

Servicios

Health Insurance from Day 1

1,000 Welcome Bonus

Meal Allowance

Transport Allowance

Flight reimbursement after 6 months

Formación

• C2 level in Catalan and at least C1 in English are mandatory.
• Previous experience in a call center is essential.
• Strong multitasking capability in high-pressure situations.

Responsabilidades

• Assist customers via phone, email, and chat.
• Provide support on payment transactions and account management.
• Troubleshoot technical issues and escalate when necessary.
• Maintain accurate customer interaction records.
• Collaborate with internal teams to improve service efficiency.

Conocimientos

C2 Catalan proficiency

C1 English proficiency

Customer support experience

Strong communication skills

Problem-solving skills

Descripción del empleo

Overview

We are looking for a Payment Account Specialist for the Catalan market.

• Start Date: March 27, 2025
• Health Insurance from Day 1
• 6-Month Renewable Contract

Responsibilities

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.
• Onsite in Lisbon
• Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off

Mandatory Requirements

• C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total Compensation: Approx. 1,098/month (paid in 12 months), including:
• Base Salary
• Complexity Bonus
• Meal Allowance
• Transport Allowance

• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).

Relocation Package

• Accomodation in a private bedroom for 280 euros per month (discounted on the salary)
• Flight reimbursement after 6 months

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry.
• Work with a diverse and supportive team.

If you are interested, send your CV!

Required Skills

Relocation Chat Customer Experience Customer Support Salary Compensation Account Management Insurance Security Records Email English Communication Management