Call center operator

Personalbüro U. Herrmann; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is offering a call center operator position in Barcelona, Spain. Applicants should have customer service experience and be fluent in German and English. The role includes helping customers with technical inquiries for connected products and maintaining high-quality service. The position is full-time, offering a permanent contract with various schedule options including work-from-home opportunities.

Servicios

24 holidays per year

Formación

• Experience in customer service industry, ideally a contact centre environment.
• Fluent in German (spoken and written) and advanced English.
• Well-organised and able to prioritise workload.
• Natural team player who enjoys giving and receiving excellent customer service.

Descripción del empleo

Call center operator vacancy in Barcelona Spain

Attention! This vacancy is temporarily suspended!

Overview: Start: asap | Contact: [e-mail]

Diagnostics: Solve complex technical enquiries for all products within the Withings range

Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.

Process: Process all client requests in accordance with company processes and guidelines across all product ranges.

Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

Responsibilities

• Have experience in the customer service industry and ideally a contact centre environment.
• A fluent level of German (spoken and written) plus an advanced level of English.
• To be well organised and able to prioritise your workload.
• To be a natural team player we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
• To love giving and receiving fantastic customer service

Contract and Schedule

• Full-time contract (39hours/week)
• Permanent contract (with 1 month probation period)
• 24 holidays per year
• We can offer two types of schedules as follows:
• Wednesday & Thursday Between 9:00/9:30 am 18:00/18:30 pm
• WFH Rotating schedule 09:00-17:00 / or 10:30-18:30
• Monday to Thursday 9:00/9:30 am 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm