Business travel counsellor - Dutch

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global travel company in Barcelona is seeking a Business Travel Counsellor fluent in Dutch and English to provide outstanding service and support. In this role, you will ensure a delightful experience for travelers, build commercial value for the company, and strengthen the CWT brand. You will be responsible for solving issues promptly and providing informed recommendations. The ideal candidate has a background in the travel industry or customer service, and strong communication skills. This role offers a chance to grow your career in the travel industry.

Formación

• Experience in the travel industry or in customer service.
• Ability to handle multi-cultural clientele.
• Proficiency in technology to complete process requirements.

Responsabilidades

• Delight the traveller by solving problems in a timely manner.
• Build CWT's commercial value by selling profitable products.
• Represent the CWT brand consistently in daily work.

Conocimientos

Excellent communication skills

Customer focused and service oriented

Fluent in Dutch

Fluent in English

Adaptable and motivated to learn

Descripción del empleo

Job Description - Business travel counsellor - Dutch (170004BO)

Business travel counsellor - Dutch - 170004BO )

Join our team as Business Travel Counsellor in Barcelona and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Counsellors around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

• You delight the traveller
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• You build CWT’s commercial value
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on value we provide to each customer.
  • Adapt and change as requirements of the business change.
• You strengthen the CWT brand
  • Represent the CWT brand in how you work on a day‑to‑day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.

At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve custom ers.

Qualifications

• Experience in the travel industry in a similar position or in customer service
• Excellent communication skills and follow through required to advise clients
• Ability to handle multi-cultural sometimes multi-lingual clientele
• Dutch language fluent: written and verbal
• English language fluent: written and verbal
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results-driven
• Adaptable and motivated to learnInfluence and diplomacy
• Proficiency in technology to research options and to complete process requirements

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us