BMC Helix Architect

Red - The Global SAP Solutions Provider; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A renowned global IT solutions provider is seeking a BMC Architect for an initial 12-month contract in Madrid, Spain. The role involves designing, implementing, and optimizing solutions based on the BMC ITSM platform, including Remedy and Helix. Key responsibilities include defining the architecture, managing ITIL data, and leading automation initiatives. Candidates should have ITIL certification and experience in ITSM consulting. This position offers a remote work arrangement and the chance to work on innovative projects.

Formación

• Experience in designing, implementing, and optimizing solutions based on the BMC ITSM platform.
• Strong understanding of ITIL processes and data management.
• Ability to collaborate with multidisciplinary teams.

Responsabilidades

• Define the technical and functional architecture of the BMC ITSM solution.
• Install and configure ITSM and CMDB modules.
• Manage ITIL data and processes.
• Develop integrations and automations for workflows.
• Document and train users on the solution.
• Oversee governance and continuous improvement.

Conocimientos

BMC ITSM platform

ITIL

Integration and automation

English

Spanish

Educación

ITIL certification (preferably ITIL v4)

Descripción del empleo

On behalf of one our key partners RED now has a new opportunity for a BMC Architect to join an initial 12-month contract for an ongoing project.

• Start date: January 2026
• Duration: 12 months + extensions
• Location: Madrid, Spain
• Remote role
• Languages: English and Spanish.

Role description

We are looking for an architect profile to design, implement, and optimize solutions based on the BMC ITSM platform, including both Remedy and Helix. They will collaborate with multidisciplinary teams to ensure that the solutions meet the business's functional and technical requirements, guaranteeing scalability, performance, and alignment with best service-management practices. They will lead initiatives for integration, automation, and continuous improvement within the ITSM ecosystem.

Responsibilities

• Define the technical and functional architecture of the BMC ITSM solution, ensuring scalability and integrations.
• Install and configure the platform, including ITSM and CMDB modules, following best practices.
• Manage ITIL data and processes, loading master data structures and optimizing performance.
• Develop integrations and automations for workflows and repetitive processes.
• Document and train users and teams on the solution and its functionalities.
• Oversee governance and continuous improvement, monitoring KPIs and managing change.

Recommended requirements

• ITIL certification (preferably ITIL v4).
• Demonstrable experience in ITSM process consulting.

If you are interested please contact Alicia Villalibre on (see below) or apply here.