Bilingual Spanish/English Tech Support Rep - Hybrid

Essence Coaching Group; Valencia; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international company is seeking a Customer Support Representative to assist customers primarily in Spanish and English. The role involves handling requests, troubleshooting issues, and supporting parts purchases. Candidates should have a customer-first mindset, strong problem-solving skills, and at least 1-2 years of relevant experience. This position is based in Valencia, Spain, with a salary of 1700 EUR gross per month and the potential for hybrid work after 6 months.

Servicios

Structured onboarding and ongoing skill development

Relocation assistance available

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.
• Advanced proficiency in both Spanish and English is required.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Conocimientos

Spanish (C1)

English (C1)

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Descripción del empleo

A leading international company is seeking a Customer Support Representative to assist customers primarily in Spanish and English. The role involves handling requests, troubleshooting issues, and supporting parts purchases. Candidates should have a customer-first mindset, strong problem-solving skills, and at least 1-2 years of relevant experience. This position is based in Valencia, Spain, with a salary of 1700 EUR gross per month and the potential for hybrid work after 6 months.