BBM Escalation Specialist (Italian), Amazon Maintenance Operation Centre

Amazon; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global logistics provider in Barcelona is seeking a dedicated Operations Specialist. You will manage incoming requests and coordinate operations in a fast-paced environment. Fluency in both Italian and English is essential, alongside experience in IT and operations. The ideal candidate will have strong customer service skills and proficiency in MS Office and CMMS systems. This full-time position offers the opportunity to be part of a team dedicated to operational excellence.

Formación

• Experience in a 24/7 environment.
• Experience with contractor management.
• Experience with building maintenance systems.

Responsabilidades

• Respond to and triage incoming work requests.
• Manage remote works from start to end.
• Communicate effectively with stakeholders.
• Monitor and manage refrigeration alarm systems.

Conocimientos

Fluent in Italian

Fluent in English

Customer service skills

Technical communication

Experience in IT/Operations

Herramientas

MS Office Suite

CMMS systems (Infor EAM, Maximo)

Descripción del empleo

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers thousands of Delivery Stations tens of thousands of machines and hundreds of thousands of employees all working together in harmony to make sure the right item gets delivered to the right person in the right place at the right time.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done looking out for one another ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.

Responsibilities

• Respond to and triage incoming work requests within standard service level agreements (SLAs)
• Manage remote works from start to end including work order/purchase order raising and receipting
• Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering Ops H&S etc.)
• Provide updates on vendor status take the lead on coordinating works during an escalation
• Identify and elevate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact
• Monitor respond to and manage refrigeration alarm systems ensuring timely response to critical alerts
• Manage and prioritize work queues based on urgency and SLA requirements

Qualifications

• Speak, write and read fluently in Italian
• Speak, write and read fluently in English
• Experience in a 24/7 environment
• Experience communicating technical details verbally and in writing
• Experience in an IT/Operations/Call/Command Center work environment
• Maintain an in-depth knowledge of emergency dispatching and executive reply procedures
• High-level customer service skills demonstrated by previous work history
• Excellent grasp of MS Office Suite and programs including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
• Proficient in CMMS systems (Infor EAM, Maximo, etc.)
• Experience of contractor management
• Experience with building maintenance systems including mechanical (HVAC, refrigeration, conveyors) and soft services (cleaning, waste, pest control)

Key Skills

Computer Science, Business Process, SQL, Active Directory, VMware, Data Entry, Clearance, OS, Windows, System Issues, Linux, Sharepoint, Backup, hardware, Technical Support

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal our. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Employment Type: Full-Time

Vacancy: 1