AV/IT Executive Support Technician

AVI-SPL; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Un proveedor de soluciones digitales busca un Técnico de Soporte AV/IT en Málaga. Se encargará de proporcionar soporte técnico para eventos, mantener sistemas AV y colaborar con equipos técnicos. Los candidatos deben tener un título universitario o experiencia equivalente y habilidades en videoconferencias. Se ofrecen beneficios médicos, vacaciones pagadas y un ambiente de trabajo dinámico.

Servicios

Beneficios médicos

Días de vacaciones pagados

Oportunidades de formación y desarrollo profesional

Formación

• Experiencia en videoconferencias y producción de video.
• Conocimiento sobre sistemas operativos de dispositivos móviles.
• Habilidad para usar herramientas eléctricas de manera segura.

Responsabilidades

• Proporcionar soporte técnico en el sitio para eventos de alto nivel.
• Realizar mantenimiento y diagnóstico de problemas en hardware y software.
• Colaborar con ingenieros para resolver problemas complejos internos.

Conocimientos

Soporte técnico a clientes

Mantenimiento de sistemas AV

Comunicación efectiva

Trabajo en equipo

Documentación técnica

Resolución de problemas

Conocimiento en G-Suite y Microsoft Teams

Educación

Título universitario o experiencia equivalente

Herramientas

G-Suite

Microsoft Teams

Zoom

WebEx

Descripción del empleo

WHO WE ARE

Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible.

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The AV/IT Executive Support Technician is responsible for the everyday support for programs and events hosted at the center. Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule. They maintain a professional environment for clients and staff during events and off hours. The Technicians will work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs.

Day-To-Day Responsibilities

• Provide onsite support for visitors and executive level events.
• Communicate effectively with clients to identify needs and evaluate solutions.
• Ability to support and communicate with executive level clients (and higher).
• Perform daily inspection and regular maintenance of hardware and software for internal platform.
• Execute regular preventative maintenance on all hardware.
• Diagnose network problems impacting one or many internal platform applications.
• Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines).
• Work with Client Engineers to troubleshoot difficult internal problems.
• Adept in creating Technical Documentation.
• Ability to meet and exceed service deadlines.
• Events: Working with event organizers to create a production plan, setting up and testing equipment, and operating equipment during the event.
• Installing AV systems: Installing AV equipment in an office environment.
• Maintaining AV systems: Performing routine maintenance and troubleshooting to ensure optimal performance. Dealing with faulty hardware and RMA's.
• Providing technical support: Training users on how to operate AV systems and providing technical support.
• Collaborating with IT: Integrating AV systems into network infrastructure.
• Perform support tasks in a timely and quality conscious manner.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree and equivalent work experience.
• Comfortable working with mobile device OS.
• Experience working in video conferencing, video production, or post production.
• Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, and WebEx.
• Knowledgeable with computer terminals and commands.
• Experience with Google Workspace administration.
• Excellent soft skill and readiness to demonstrate technology to high profile customers.
• Experience with video displays and content management system.
• Effectively communicate with employees, customers and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.