Assistant SPA Manager - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel and resort brand in Spain is seeking a Spa Assistant Manager to support daily spa operations, ensuring exceptional guest experiences and effective team coordination. The ideal candidate will have strong leadership and customer service skills, a background in spa and wellness, and a passion for delivering high-quality service. This full-time position includes competitive salary and benefits, with a work schedule of 40 hours per week, including mornings, evenings, and weekends.

Servicios

Competitive Salary

Excellent Training and Development opportunities

Complimentary Accommodation at other hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation and transportation at reduced cost

Formación

• 2 years of work experience in a spa environment.
• Fluent in Spanish and English.

Responsabilidades

• Assist the Spa Manager in overseeing daily operations.
• Supervise and train spa staff to ensure high-quality service.
• Monitor inventory and assist with ordering spa products.
• Promptly address guest inquiries to enhance satisfaction.
• Collaborate on spa promotions and programs.

Conocimientos

Leadership skills

Strong customer service focus

Spa and wellness knowledge

Operational efficiency

Team management

Problem-solving abilities

Attention to detail

Strong communication skills

Budget and revenue awareness

Passion for wellness

Educación

Professional / Technician degree

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

The Spa Assistant Manager supports the day‑to‑day operations of the spa, ensuring an exceptional guest experience, smooth team coordination, and adherence to service standards. This role assists the Spa Manager in supervising staff, managing schedules, maintaining operational excellence, and driving revenue through outstanding service and team performance.

What you will do

• Assist the Spa Manager in overseeing daily spa operations and ensuring high‑quality guest services.
• Supervise spa staff, providing training and support to enhance their performance and service standards.
• Monitor inventory levels of spa products and equipment, assisting with ordering as needed.
• Address guest inquiries and concerns promptly to ensure satisfaction and resolve any issues.
• Collaborate with the management team to develop and implement spa promotions and programs.

What you bring

• Leadership skills: Ability to assist the Spa Manager in overseeing daily operations and managing a team of therapists and spa staff.
• Strong customer service focus: Commitment to ensuring a high‑quality guest experience, addressing concerns, and enhancing guest satisfaction.
• Spa and wellness knowledge: A solid understanding of spa treatments, products, and wellness services, with the ability to support the team in delivering top‑notch services.
• Operational efficiency: Ability to help manage bookings, staffing schedules, and inventory to ensure smooth spa operations.
• Team management: Experience in supporting staff training, development, and performance management, ensuring the team meets high standards.
• Problem‑solving abilities: Able to handle any issues that arise with guests or staff professionally and promptly.
• Attention to detail: Ensuring that the spa environment is clean, well‑organized, and meets the luxury standards expected by guests.
• Strong communication skills: Capable of liaising with both the spa team and guests to ensure effective service delivery.
• Budget and revenue awareness: Ability to assist in managing spa revenue targets, costs, and ensuring profitability.
• Passion for wellness: A genuine interest in the spa and wellness industry, staying up‑to‑date with trends and innovations to continuously improve the guest experience.

Work Experience

2 Years

Degree

Professional /Technician

Languages

Spanish / English

Language Ability

High

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)

Schedule & Hours

Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).