Assistant Restaurant Manager (m/f)

Jordan martorell s.l.; Barcelona; Presencial; EUR 40.000 - 50.000; Jornada completa

Descripción de la vacante

A prestigious restaurant brand in Barcelona seeks an Assistant General Manager to support the General Manager in overseeing restaurant operations. This role involves team management, ensuring service excellence, and financial performance. Candidates should possess strong leadership skills, experience in the luxury sector, and excellent communication in English and Spanish. The position offers a permanent contract with opportunities for training and growth, emphasizing well-being with perks like free yoga classes and psychological support.

Servicios

Continuous training opportunities

Free psychological support

Free yoga classes

Gym discounts

Staff dining room

Formación

• Minimum 2 years experience in hospitality or luxury industry roles.
• A high level of English and Spanish is required.
• Leadership experience in hotel F&B outlets preferred.

Responsabilidades

• Oversee onboarding and team integration.
• Monitor daily operations to ensure compliance with brand standards.
• Manage inventory and costs to meet budget targets.

Conocimientos

Leadership

Problem solving

Customer service

Flexibility

Emotional intelligence

Educación

High school diploma or equivalent

Bachelor’s degree in hospitality management

Herramientas

HUB OS

Opera PMS

Descripción del empleo

Job Summary

The Assistant General Manager (AGM) of Nobu Restaurant supports the General Manager in overseeing all restaurant operations, ensuring excellence in service, team development, and financial performance. This role combines leadership, operational oversight, and strategic planning to maintain Nobu brand standards.

Essential Functions

Team Management & Culture (40%)

• Oversee onboarding and integration of new hires.
• Organize and maintain 1:1 calendars and action plans for team members.
• Conduct performance reviews and implement development plans.
• Plan and execute team‑building activities to foster engagement.
• Promote and maintain a positive work culture aligned with Nobu values.
• Actively participate and engage in the long‑term training of employees through development plans and performance reviews to empower and motivate them.
• Schedule planning and management of HR‑requested variables to ensure operational efficiency.
• Oversight of team attendance and time tracking through HR software systems.
• Administration and control of TIPS processes to maintain compliance and accuracy.

Operational Excellence & Service Standards (30%)

• Supervise daily operations to ensure compliance with Nobu brand standards.
• Monitor service quality and guest experience, resolving issues promptly.
• Support sales initiatives and ensure smooth coordination between departments.
• Maintain updated systems (Micros, menus) and operational documentation.
• Have a good knowledge on IT Systems related to our operation.
• Be capable of excellently performing all tasks of a busser, waiter, hostess, captain, and Floor Manager and execute them whenever necessary.
• Define all our internal rules and apply disciplinary measures as appropriate.

Financial Oversight & Resource Optimization (15%)

• Monitor and control costs to achieve budget targets.
• Assist in reviewing P&L reports and financial data.
• Coordinate marketing calendars and event planning.
• Optimize labor and resources for operational efficiency.
• Keep prices and products updated in the Micros system.
• Be able to negotiate deals and contracts when needed.

Incident Management, Guest Experience & Service Recovery (5%)

• Register and follow up on maintenance, cleanliness, or service‑related issues in HUB OS with clear descriptions and proper categorization.
• Collaborate with Engineering, Housekeeping, or IT to ensure timely resolution of open tickets.
• Train team members on using HUB OS for effective incident reporting and tracking.
• Be present in guest areas during peak periods to interact with guests and address service issues or complaints directly.
• Ensure guest satisfaction through appropriate service recovery and compensation when necessary and document feedback for future improvements.

Inventory Control & Cost Management (5%)

• Manage inventory for operating supplies, equipment, and beverage products in each outlet.
• Conduct regular inventory counts in coordination with the cost control department.
• Ensure par levels are maintained and purchasing follows budget and consumption trends.
• Monitor breakage, spoilage, and losses, implementing corrective actions as needed.

Quality Assurance & Hygiene Compliance (5%)

• Conduct daily walkthroughs and quality checks across the restaurant areas.
• Collaborate with Culinary, Stewarding, and Housekeeping to maintain cleanliness and food safety standards.
• Ensure waste management and recycling protocols are followed according to local and brand regulations.

Requirements

• Education: High school diploma, bachelor’s degree or equivalent vocational training certificate. Some university education or a university degree is preferred. Degree in hospitality management preferred.
• Experience: Minimum 2 years' experience in positions of responsibility and preferably in the luxury industry, hotels, gastronomic restaurants. Leadership experience in hotel F&B outlets, including inventory and systems management. Knowledge of HUB OS, Opera PMS, or similar systems is preferred.
• Communication: High level of English and Spanish. Other languages are positively valued.
• Skills: Leadership and team management skills. Problem solving. Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Patience. Ability to work under pressure. Good non-verbal communication. Observant and detail oriented.
• Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards.

What can we offer you?

• Continuous opportunities for training and growth within the company.
• Create your career plan with us at Nobu Hospitality.
• Dynamic and collaborative environment.
• Permanent full-time contract, continuous schedule, afternoon/evening shifts.
• Free psychological support and nutrition content for all employees.
• Free yoga classes, gym discounts and a staff dining room with a buffet-style menu.
• Competitive salary.