Assistant Director B&F - W Barcelona

W Barcelona; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A luxury hotel in Barcelona is seeking a Food and Beverage Manager to oversee operations across various venues, ensuring exceptional guest and employee satisfaction. The ideal candidate will have a proven background in luxury hotel management, leadership skills, and fluency in Spanish and English. This position offers a dynamic work environment along with competitive compensation and development opportunities.

Servicios

Professional development opportunities

Competitive salary package

Dynamic work environment

Formación

• Proven experience in a similar role at a luxury hotel.
• Ability to lead and motivate a large, diverse team.
• Excellent communication and organizational skills.

Responsabilidades

• Develop and manage financial, employee engagement, and guest satisfaction plans.
• Supervise and manage employees; operational presence across venues is essential.
• Ensure all employees align with the brand's service culture.

Conocimientos

Leadership

Fluency in Spanish

Fluency in English

Communication skills

Organizational skills

Problem-solving

Descripción del empleo

Overview

Position responsible for assisting the leadership in all food and beverage operations, including six venues (restaurants, bars, beach club), room service, and banqueting. Oversees guest and employee satisfaction, maintaining standards as per the Balanced Scorecard, and meeting or exceeding financial goals.

Requirements

• Proven experience in a similar role at a luxury hotel.
• Ability to lead and motivate a large, diverse team.
• Fluency in Spanish and English.
• Experience managing high-volume and luxury operations.
• Excellent communication and organizational skills.
• Ability to work under pressure and solve problems effectively.

We Offer

• A dynamic and stimulating work environment in one of the most prestigious hotels in Barcelona.
• Professional development opportunities and growth within the company.
• Competitive salary package and additional benefits.

RESPONSIBILITIES

• Develop and manage financial, employee engagement, and guest satisfaction plans for Food and Beverage departments.
• Maintain positive cost management indices.
• Utilize budgets to understand financial objectives.
• Conduct performance reviews promptly.
• Manage Food and Beverage departments (excluding catering sales).
• Supervise and manage employees; operational presence across venues is essential.
• Manage daily operations, understanding employee roles sufficiently to perform duties in their absence.
• Use interpersonal and communication skills to lead, influence, support, and guide staff.
• Create a motivating, empowering, and team-oriented environment focused on continuous improvement and service excellence.
• Foster a learning environment emphasizing ongoing development.
• Set specific goals and plans to prioritize, organize, and accomplish tasks.
• Provide leadership, vision, and direction to align departmental goals effectively.
• Set clear expectations with staff and recognize outstanding performance.
• Deliver excellent customer service and respond proactively to guest concerns and complaints.
• Ensure all employees and managers align with the brand's service culture.
• Verify banquet functions meet standards and exceed guest expectations.
• Manage daily operations, ensuring quality standards meet customer expectations daily.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever / Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

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