American Express Customer Service German Speaker; Future Opportunities Madrid Location

AMEX; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global financial services firm is seeking a Customer Service representative for the German market based in Madrid. The role requires strong proficiency in German and English, excellent communication, and analytical skills. This position offers a hybrid work model and a range of benefits, including competitive salaries and career development opportunities.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Career development opportunities

Formación

• Strong verbal and written communication skills in business context.
• Positive attitude in difficult situations.
• Ability to multitask and use digital tools effectively.

Conocimientos

Highly proficient in German

Highly proficient in English

Strong communication skills

Excellent negotiation skills

Analytical skills

Problem-solving skills

Descripción del empleo

Job Description

Work Location Options :

Hybrid

Overview

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express invites you to share your resume so you can be considered for futures opportunities in the Customer Service Business Unit for the German market, located in Madrid.

Qualifications

• Highly proficient in German and English, with strong verbal and written communication skills especially in a business context.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our Customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
• Strong interpersonal, communication, verbal, and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influencing and resourcefulness skills.
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.