Airport Transfer Assistant - Afternoon Shift

MTS Globe; Alicante; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading travel services company in Alicante is seeking a Transfer Assistant to coordinate and assist transport operations from the airport to hotels. The ideal candidate will have strong English skills and customer service experience, with the ability to resolve queries to enhance client experiences. Responsibilities include direct contact with TTOOs and reporting inconsistencies. This role requires rotating evening and night shifts and residence near the airport.

Formación

• Experience in a similar position will be valued.
• Other languages will be a plus.
• Possibility of doing rotating evening and night shifts.

Responsabilidades

• Direct contact with our main TTOO to ensure the correct transfer operations.
• Coordinate and assist transport from the airport to the hotel.
• Report any changes/inconsistencies found to our main office.

Conocimientos

Advanced level of English

Customer service oriented

Good communication skills

Herramientas

MS Office

Descripción del empleo

MTS Globe Spain

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 12.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job Description

As a transfer assistant you are in-charge of ensuring the transfer operations of our main TTOOs are ready for the arrival of our clients. You will provide all the details needed and resolve any queries they might have should we be able to solve them and help them make the most out of their holidays.

Main Responsibilities

• Direct contact with our main TTOO to ensure the correct transfer operations.
• Coordinate and assist transport from the airport to the hotel.
• Report any changes/inconsistencies found to our main office.

Requirements

• Advanced level of English is a must, other languages will be a plus.
• Experience in a similar position will be valued.
• Customer service oriented.
• Good communication skills.
• Knowledge of MS Office packet.
• Possibility of doing rotating evening and night shifts.
• Residence close to the airport: Elche, Alicante, Santa Pola, San Vicent del Raspeig