AI Operations Specialist - Customer Experience & Onboarding

Getdarwin; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology and AI firm in Barcelona is looking for an Operations team member to onboard new accounts and provide technical support. You will utilize your customer service skills to enhance client interactions and explore new use cases. A passion for technology and strong communication skills are essential for success in this role. Flexible working with 25 paid vacation days offers a great work-life balance.

Servicios

Access to language classes

Complimentary access to OpenAI premium license

25 days paid vacation/year

Flexible working conditions

Formación

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Strong passion for technology, innovation, and artificial intelligence.

Responsabilidades

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases.
• Provide technical support to clients on the AI built.

Conocimientos

Customer service

Data analysis

JSON management

Process automation

Strong communication skills

Herramientas

Zapier

Descripción del empleo

A technology and AI firm in Barcelona is looking for an Operations team member to onboard new accounts and provide technical support. You will utilize your customer service skills to enhance client interactions and explore new use cases. A passion for technology and strong communication skills are essential for success in this role. Flexible working with 25 paid vacation days offers a great work-life balance.