Werbung jobs in Germany
Customer Success Manager, Advertising (d/f/m)
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Customer Success Manager, Advertising (d/f/m)
Job summary
A leading online services company in Berlin is looking for a Customer Success Manager to ensure customer satisfaction and drive revenue through upselling. You will be the key contact for customer inquiries, monitor campaign performance, and work cross-functionally to resolve needs effectively. Ideal candidates have a background in customer success or account management, along with CRM experience, and proficient in both English and German.
Qualifications
- Experience in customer success, account management or a customer-facing role.
- Knowledge of CRM tools and background in online advertising.
- Ability to navigate complex requests independently.
Responsibilities
- Own the end-to-end customer journey ensuring satisfaction.
- Identify upselling opportunities with collaboration from Sales.
- Monitor advertising campaign performance and suggest optimizations.
Skills
Own the end-to-end customer journey - from onboarding through renewal - ensuring satisfaction, adoption, and retention.
Identify upselling opportunities and collaborate with Sales to drive revenue growth.
Act as the main point of contact for customer questions, including billing and service-related inquiries.
Monitor advertising campaign performance and product usage, proactively suggesting optimization measures.
Gather and share customer feedback with Product and Business teams to continuously improve our offering.
Collaborate cross-functionally with Sales, Tech, Finance, and Project Management to resolve customer needs effectively.
You have experience in customer success, account management, or another customer-facing role.
You bring knowledge of CRM tools and have a background in online advertising.
You communicate clearly and build trust with internal and external stakeholders.
You’re skilled at problem-solving and can navigate complex requests independently.
You're fluent in English and German.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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