puestos de User Experience en United States

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Frankfurt, Germany

Hospitality

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Yes

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83b1468985a0

1

30.04.2025

14.06.2025

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As aMeetings & Events Business
Solutions Specialist (m/f/d), you’ll play a vital role inempowering
our MICE teamsacross our Leased, Managed and Franchise Hotels by
providing expert support on ourMeetings & Events (M&E) systems
and tools.

This is an exciting opportunity todrive
efficiency, enhance user experience, and support data-driven decision-makingacross
our global hotel portfolio.

Whilst thepreferred location is Frankfurt,
other locations will be considered.

As theMeetings & Events
Business Solutions Specialist (m/f/d)you will:

• Be the go-to expert for EMMA and all other M&E tools, ensuring hotels maximize
  their potential.
• Deliver engaging training
  sessions(both virtual and in-person) for new
  and existing M&E system users.
• Monitor system data entryacross hotel teams, providing guidance and training to ensure
  accuracy and compliance.
• Support franchise hotelsin optimizing system use and managing configuration requests.
• Collaborate with internal
  stakeholdersto develop training materials and
  drive system enhancements.
• Troubleshoot and escalate
  system issues, ensuring timely resolutions.
• Assist in system rollouts
  and UAT (User Acceptance Testing)for new
  tools and projects impacting M&E.
• Provide insights and
  analysisto improve efficiency and user
  experience across M&E systems.

What We’re Looking For

• Experience inMeetings
  & Events operationswithin a hotel or hospitality environment.
• Strong technical skills, with
  experience usingSales & Catering systems(e.g., SAP, TMS
  for Hotels/Meetings, Opera).
• Ability totrain and
  support teamswith varying levels of technical expertise.
• Excellentcommunication
  skills, with the ability to engage and collaborate across different
  cultures and functions.
• Strongproblem-solving
  skillsand a high level of attention to detail.
• Aself-starterwith
  great organizational skills and the ability to manage multiple priorities.
• Passion for continuous learning
  andstaying ahead of industry trendsin M&E technology.

What we
offer

We aim to
be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:

• Flex working model with 2 days of mobile working
  per week
• Team rates for you and your friends &
  family at all Radisson Hotels
• 30% discount on all food and drinks in all
  Radisson hotels
• An extra day off around your
  birthday
• Access to more than 2000
  online trainings in the in-house Radisson Academy
• A bonus payment and a real
  gold Yes I Can! pin for every fifth year of service
• Employee benefits portal with further discounts and
  regional special conditions
• 550 EUR net referral program
  bonus for
  every hire through your recommendation
• Forbes magazine - 3rd place in
  the ranking of " Best Employers 2023 in the Travel and Leisure
  category "
• Regular cool team events
  (e.g. JP Morgan run, Oktoberfest, Christmas party)

Ready to Make an Impact?

If you're passionate abouttechnology,
training, and enhancing Meetings & Events experiences, we'd love to
hear from you!