Junior Community Support Specialist

TN Germany; München; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Junior Community Support Specialist to join their dynamic team in Munich. In this role, you will play a vital part in ensuring a positive community experience for members across the globe. Your responsibilities will include shaping community policies, providing support through various channels, and identifying opportunities for operational improvements. If you have a passion for helping others and thrive in a collaborative environment, this position offers a fantastic opportunity to grow and make a meaningful impact in a diverse international setting.

Qualifikationen

• 1+ years’ experience in Customer Support or Community Management.
• Fluency in English is essential; additional languages are a plus.

Aufgaben

• Shape community guidelines and provide support to members.
• Assist members with inquiries and report bugs for improvements.

Kenntnisse

Customer Support

Community Management

Analytical Thinking

Problem-Solving

Fluency in English

Social Networking Applications

Jobbeschreibung

Junior Community Support Specialist, Munich

Client: InterNations

Location: Munich

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 32f266eed54b

Job Views: 2

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

Location: Munich

Employment type: permanent

Schedule: full-time

The main goal of our Community Support Team is ensuring our members enjoy a trustworthy community experience and helping them understand our product. Through thousands of monthly events and activities in our communities worldwide, millions of InterNations members are able to meet, network, share their passion, and live unique experiences.

As a Community Support Specialist, you will:

• take ownership for shaping our community, define and enforce our community guidelines and policies
• provide individual support and guidance in English to more than a million members in 420 cities through multiple channels, including email and social media messaging
• assist our members with payment inquiries and complaints
• identify and investigate breaches of our community guidelines and take appropriate actions
• report bugs and issues that inhibit the user experience, and provide feedback for continuous improvements to Product Teams
• gather and apply experience to identify knowledge gaps and maintain public knowledge bases or improve member communication
• track forum activity and address sensitive or potentially offensive content
• identify opportunities for operational efficiency and support cross-functional projects to optimize the user experience

You meet the following requirements:

• career starter or 1+ years’ experience in Customer Support, Online Operations, Community Management, or similar fields
• fluency in written and spoken English is essential (additional languages are a plus)
• passion for helping people and a user-centric mindset
• affinity for social networking applications and platforms
• tech-savviness, analytical thinking, and problem-solving skills
• communicative, assertive, reliable, and calm under pressure
• open, collaborative, and a team player who enjoys working in an international environment

Are you the right fit for this role? Send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who already hold a valid work permit for Germany.