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Reception Team Member
Job summary
An urban aparthotel brand is seeking a Reception Team Member in Heidelberg. The role involves being a brand ambassador, making first impressions, and delighting guests with attention to detail and organisation. Essential skills include excellent communication and interpersonal abilities. Previous experience is not required as training is provided. Join a warm and supportive team that values positivity and respect in the workplace.
Benefits
Qualifications
- Previous experience in a similar property is helpful but not required.
- Prior experience using Opera is beneficial but full training provided.
- Strong communication and interpersonal abilities required.
Responsibilities
- Represent Staycity Group as a Brand Ambassador.
- Make a good first impression with guests.
- Show attention to detail and organisational skills.
- Exceed guest expectations and foster a vibrant workplace.
- Promote kindness and respect among colleagues and guests.
Skills
Tools
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme – earn up to £/€550
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Paid Deutschland-Ticket each month!
- Discounts with our Fitness-Partner Venice Beach / Bahnstadt Heidelberg
- Corporate Benefits access!
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- We would love you to have:
- Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
- Prior experience using Opera is helpful but not a “must have” as full training will be provided
- Excellent communication and interpersonal skills are required for this role.
- Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
- Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
- Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
- Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
- Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
- Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
Join us and be part of the journey.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.