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German Customer Support Representative
Zusammenfassung
An international company is seeking German-speaking Customer Support Representatives for a role based in Portugal. You will assist customers via phone, email, or chat, addressing inquiries and providing solutions. Ideal candidates should possess a C1/C2 level of German and B1 in English with strong communication skills. The position offers a competitive salary, paid training, and opportunities for career growth. Applicants must have an EU passport or valid residence permit in Portugal.
Leistungen
Qualifikationen
- German C1/C2 level required.
- English B1 or higher preferred.
- Must possess an EU passport or valid residence permit in Portugal.
Aufgaben
- Handle inbound customer inquiries in German.
- Provide solutions with empathy and professionalism.
- Document interactions clearly and accurately.
- Meet service quality and productivity KPIs.
Kenntnisse
Tools
We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment.
As a Customer Support Representative, you will assist customers via phone, email, or chat, providing accurate information and resolving issues efficiently. You will work with modern CRM tools and follow established quality and performance standards.
- Handle inbound customer inquiries in German
- Provide solutions with empathy and professionalism
- Document interactions clearly and accurately
- Meet service quality and productivity KPIs
- German C1/C2 level
- English B1 or higher
- Strong communication and problem-solving skills
- EU passport or valid residence permit in Portugal
- Competitive salary package
- Paid training
- Meal allowance and benefits
- Career growth opportunities
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.