German Customer Support Representative

Cross Border Talents; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international company is seeking German-speaking Customer Support Representatives for a role based in Portugal. You will assist customers via phone, email, or chat, addressing inquiries and providing solutions. Ideal candidates should possess a C1/C2 level of German and B1 in English with strong communication skills. The position offers a competitive salary, paid training, and opportunities for career growth. Applicants must have an EU passport or valid residence permit in Portugal.

Leistungen

Competitive salary package

Paid training

Meal allowance and benefits

Career growth opportunities

Qualifikationen

• German C1/C2 level required.
• English B1 or higher preferred.
• Must possess an EU passport or valid residence permit in Portugal.

Aufgaben

• Handle inbound customer inquiries in German.
• Provide solutions with empathy and professionalism.
• Document interactions clearly and accurately.
• Meet service quality and productivity KPIs.

Kenntnisse

Strong communication

Problem-solving skills

Tools

CRM tools

Jobbeschreibung

We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment.

As a Customer Support Representative, you will assist customers via phone, email, or chat, providing accurate information and resolving issues efficiently. You will work with modern CRM tools and follow established quality and performance standards.

What you will do:

• Handle inbound customer inquiries in German
• Provide solutions with empathy and professionalism
• Document interactions clearly and accurately
• Meet service quality and productivity KPIs

What we are looking for:

• German C1/C2 level
• English B1 or higher
• Strong communication and problem-solving skills
• EU passport or valid residence permit in Portugal

What we offer:

• Competitive salary package
• Paid training
• Meal allowance and benefits
• Career growth opportunities