Croatian Speaking Customer Service Representative

Essence Coaching Group; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading service company is seeking a Croatian Speaking Customer Service Representative to join its team in Athens, Greece. The role involves assisting customers with booking inquiries and ensuring a positive experience across various channels. Candidates should possess C1/C2 Croatian and a good command of English. Perks include relocation support and a competitive salary of 1,200 Euro gross per month. This is an opportunity to gain international experience in a vibrant city.

Leistungen

Assistance with moving to Greece

Competitive salary

Full onboarding support

Multicultural workplace

Qualifikationen

• C1/C2 level proficiency in Croatian is required.
• Experience in customer service or hospitality is advantageous.
• Must be comfortable working in a multicultural environment.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations and payments.
• Resolve customer issues efficiently.

Kenntnisse

C1/C2 level of Croatian

Good level of English

Strong communication skills

Problem-solving skills

Customer service experience

Jobbeschreibung

Croatian Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday Sunday, 09:00 19:00 (rotational shifts)
Contract Type: Fixed-term contract (8 months)
Salary: 1,200 Eurogross per month

About the Job

Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily with empathy and care.
• Work closely with colleagues to maintain high service standards.

What You’ll Bring

• C1/C2 level of Croatian and good level of English.
• Strong communication and problem‑solving skills.
• Previous customer service or hospitality experience is a plus.
• Willingness to work rotating shifts.
• Calm, solution‑oriented approach.
• Comfortable working in a multicultural environment.

Perks and Benefits

• Assistance with moving to Greece and settling in Athens.
• Competitive salary: 1,200 Eurogross per month.
• Full onboarding and continuous support.
• Multicultural and inclusive workplace.
• Build valuable customer service experience.
• Live and work in sunny Athens.