German Customer Support Representative

Cross Border Talents; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A multinational customer service company is seeking German-speaking Customer Support Representatives to assist customers through various channels. This role offers the chance for long-term stability and professional development. You will handle inquiries, provide solutions, and document interactions. Candidates must be fluent in German and have English proficiency, combined with strong communication skills. Attractive salary and benefits are included amid career growth opportunities.

Leistungen

Competitive salary package

Paid training

Meal allowance and benefits

Career growth opportunities

Qualifikationen

• Fluent in German (C1/C2 level) and English (B1 or higher).
• Experience with customer support is a plus.
• Ability to work in a multicultural environment.

Aufgaben

• Assist customers via phone, email, or chat.
• Provide accurate information and resolve customer issues.
• Document customer interactions clearly and meet KPIs.

Kenntnisse

Strong communication skills

Problem-solving skills

Tools

CRM tools

Jobbeschreibung

We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment.

As a Customer Support Representative, you will assist customers via phone, email, or chat, providing accurate information and resolving issues efficiently. You will work with modern CRM tools and follow established quality and performance standards.

What you will do:

• Handle inbound customer inquiries in German
• Provide solutions with empathy and professionalism
• Document interactions clearly and accurately
• Meet service quality and productivity KPIs

What we are looking for:

• German C1/C2 level
• English B1 or higher
• Strong communication and problem-solving skills
• EU passport or valid residence permit in Portugal

What we offer:

• Competitive salary package
• Paid training
• Meal allowance and benefits
• Career growth opportunities