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localjob.de
Customer Experts - German Speaking - Remote in Greece
Job summary
A prominent recruitment agency is seeking a Customer Support Specialist to work remotely. Applicants must be fluent in German and possess strong communication skills in English. Responsibilities include customer communication via phone, chat, and email, ensuring timely case resolution, and maintaining high customer satisfaction. The role offers competitive salary and benefits, including relocation support to Greece, healthcare benefits, and professional development opportunities. Candidates should thrive in a fast-paced environment.
Benefits
Qualifications
- Fluency in German is a must.
- Very good English communication skills are required.
- Exceptional communication and soft skills necessary.
- Tech-savvy with solid computer knowledge.
- Resourceful and able to multitask effectively.
- Ability to thrive in a fast-paced and change-oriented environment.
Responsibilities
- Communicate with customers via phone, chat & email.
- Track and follow up on cases to ensure closure timely.
- Maintain high customer satisfaction.
- Provide strong professional relationships with partners.
- Work towards client and internal targets.
Skills
Position: Customer Support Specialist
Work model: Remote
Location: Greece
Employment type: Full-time
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
- Fluency in German
- Very good communication skills in English
- Exceptional communication & soft skills, as well as problem-solving skills
- Computer knowledge / tech savviness
- Resourceful, able to multitask
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.