Workforce Management Scheduler Analyst

Cross Border Talents; Essen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading international recruitment company in Essen is seeking a Workforce Management Specialist to effectively manage scheduling and staffing requirements. You will collaborate with operational contacts and monitor team trends. The ideal candidate is fluent in English and has 2+ years in customer service. This position offers a competitive salary, relocation assistance, and a vibrant multicultural team environment.

Leistungen

Competitive salary

Relocation assistance

Private health insurance after probation

Employee wellness schemes

Qualifikationen

• At least 2 years of experience in a customer service or call center environment.
• At least 1 year in workforce management preferred.
• Familiarity with workforce management processes.

Aufgaben

• Create and manage comprehensive schedules.
• Resolve scheduling conflicts and recommend solutions.
• Analyze data on workload patterns.

Kenntnisse

Fluency in English (C1)

Problem-solving abilities

Tools

Google Suite

Microsoft Office

Jobbeschreibung

DUTIES AND RESPONSIBILITIES

• Create and manage comprehensive schedules, incorporating team needs such as training, coaching, feedback sessions, and future resource requirements.
• Resolve scheduling conflicts and recommend solutions for issues or special requests from team members or clients.
• Collaborate with key operational contacts to effectively schedule activities, including unplanned and planned absences or downtime.
• Provide weekly staffing projections for the upcoming weeks to assist with planning and resource allocation.
• Maintain and update employee records, including skills, scheduling agreements, time-off entitlements, and contractual details in the scheduling system.
• Develop schedules that meet client requirements, incorporating training, coaching, and performance feedback, as well as forecasted team needs.
• Analyze data on workload patterns and use workforce management tools to determine appropriate staffing levels based on historical trends.
• Address discrepancies between actual and expected arrival patterns, recommending adjustments as needed.
• Monitor team trends and attrition, identifying potential issues that could impact resource planning.
• Coordinate with operational contacts to schedule key activities, ensuring smooth workflow.
• Provide realistic staffing plans based on current workforce availability and performance.
• Share weekly staffing outlooks to ensure the program is prepared for the upcoming weeks.

REQUIREMENTS

• Fluency in English (minimum C1 level), with strong proficiency in both written and spoken communication.
• At least 2 years of experience in a customer service or call center environment, with at least 1 year in workforce management preferred.
• Familiarity with workforce management processes such as staffing forecasts, scheduling, and performance metrics is preferred.
• Proficient in using Google Suite (e.g., Sheets, Slides) and Microsoft Office applications (e.g., Word, Excel).
• Knowledge of local labor laws and regulations related to workforce management and scheduling is a plus.
• Strong problem-solving abilities, with the ability to make sound decisions in scheduling and resource allocation.

OFFER

• Competitive salary
• Relocation assistance
• Working schedule : Office hours, Monday to Friday
• Private health insurance after probation period
• Working as part of a dynamic and multicultural team
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care

Interested? Apply now!