With Relocation Support- German Speaking Customer Support in Malta

Cross Border Talents; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer support firm in Berlin is looking for native or fluent German speakers to provide high-quality customer support through email, phone, and live chat. Responsibilities include troubleshooting issues and collaborating with internal teams. The role offers a competitive entry-level salary within a supportive, multicultural environment, with a hybrid work model.

Leistungen

Hybrid work model

Competitive entry-level salary

Health insurance

Career development opportunities

Qualifikationen

• Previous experience in customer service is a plus but not required.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable using technology and learning new software systems.

Aufgaben

• Provide high-quality customer support in German through email, phone, and live chat.
• Respond to customer inquiries about products and services.
• Troubleshoot technical problems and escalate complex issues.

Kenntnisse

Native or fluent German speaker

Proficiency in English (B2 or higher)

Excellent communication skills

Strong problem-solving skills

Jobbeschreibung

Hybrid for native / fluentGerman Speakers

Key Responsibilities:

• Provide high-quality customer support in German through email, phone, and live chat.
• Respond to customer inquiries about products, services, and general issues.
• Troubleshoot technical problems and escalate more complex issues when necessary.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with internal teams to resolve customer issues efficiently.
• Keep records of customer interactions and track issues, feedback, and inquiries.
• Meet or exceed performance metrics, including response times and customer satisfaction levels.

Qualifications:

• Native or fluent German speaker (C1/C2 level).
• Proficiency in English (B2 or higher).
• Excellent communication skills, both verbal and written.
• Previous experience in customer service is a plus but not required (full training will be provided).
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-first attitude.
• Comfortable using technology and learning new software systems.

What We Offer:

• Hybrid work model: combination of remote work and in-office presence.
• Competitive entry-level salary.
• Career development opportunities and ongoing training.
• A supportive, multicultural work environment.
• Health insurance and other benefits.
• Modern office in a prime location in Malta.