Virtual Operations Agent

Kr Solar; Deutschland; Remote; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

A leading service provider seeks customer service representatives for their Operations Department. Responsibilities include handling calls, customer service, order management, and quality assurance tasks. The ideal candidate must be organized, reliable, and able to multitask in a fast-paced environment. Training and development opportunities are provided. This role requires English proficiency and offers remote work potential.

Leistungen

Training & Development

Wellness Resources

Qualifikationen

• English speaking required.
• Experience in customer service.
• Able to work in a fast-paced environment.

Aufgaben

• Handle incoming and outbound calls.
• Assist customers with queries and issues.
• Manage order entries and follow-ups.

Kenntnisse

Customer Service Skills

Communication Skills

Computer Savvy

Team Player

Organized

Jobbeschreibung

Description

Operations Department

Telecommunications & Solar Services

(TV, Internet, Phone, Security & Solar)

• Incoming & Outbound Calls
• Customer Service
• Order Entry
• Quality Assurance
• Fraud Management
• Audits
• Confirmation Calls
• Follow Up Calls
• Upselling & Sales for additional commission opportunities!
• Retention
• Customer Escalations
• Email Communications

Requirements

• English Speaking
• Closing Shifts & Saturdays (Eastern Standard Time)
• Quiet Work Environment
• High Speed Internet
• 2 Monitors
• Computer Savvy
• Customer Service Skills
• Team Player
• Communication Skills
• Reliable
• Organized
• Common Sense
• Able to work in fast paced environment
• Able to navigate multiple systems
• Able to multitask
• Able to download Zoom

Benefits

• Training & Development
• Wellness Resources