Vice President Customer Experience (m/f/d)

division one; Baden-Württemberg; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading industrial solutions provider in Southern Germany is looking for a Customer Experience Leader to oversee and transform the global CX organization. This pivotal role requires over 10 years of experience in customer experience and digital marketing within a B2B context. The ideal candidate will have exceptional leadership skills, a strong track record in digital transformation, and the ability to collaborate at the highest levels. Fluent English is essential, and additional languages are a plus.

Qualifikationen

• 10+ years of experience in customer experience, digital marketing, sales, or service in a B2B environment.
• Proven track record of digital transformation and agile leadership.
• Strong communication and intercultural competence.

Aufgaben

• Lead the global CX organization across all business units and regions.
• Develop cross-functional CX strategies and improve customer satisfaction.
• Monitor CX performance and drive continuous improvement.

Kenntnisse

Customer experience management

Digital transformation leadership

Agile project delivery

Leadership in cross-functional setups

Stakeholder management

Fluent in English

Ausbildung

Master’s degree in business administration or related field

Tools

Digital customer platforms

Marketing automation tools

Jobbeschreibung

As a market leader and global expert in the manufacture of innovative, sustainable industrial solutions, your potential new employer successfully develops products for a wide range of lifestyle and industrial sectors. The company works closely with its customers to develop tailor‑made solutions that meet individual requirements. Over the years, this family‑owned company has built a reputation for innovation and quality and is known for its ability to tackle complex challenges and offer practical solutions. To lead the next chapter of the Customer Experience department, we are looking for an inspiring and decisive leader.

Location: Southern Germany Start date: As soon as possible

YOUR RESPONSIBILITIES

• Lead the global Customer Experience (CX) organization across all business units, brands, functions, and regions
• Drive customer‑centric transformation from initial attraction through to retention, loyalty, and customer value generation
• Develop and implement cross‑functional CX strategies, programs, and processes to improve satisfaction, NPS, and business outcomes
• Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering
• Establish a unified data and technology foundation for digital customer engagement, personalization, and GenAI‑readiness
• Act as the internal ambassador and strategic contact for all CX‑related initiatives, ensuring alignment with corporate and BU strategies
• Manage partner ecosystems, budgets, and delivery performance across global CX programs
• Monitor CX performance metrics and drive continuous improvement through insights and innovation

YOUR PROFILE

• Master’s degree in business administration, digital transformation, marketing or a related field
• 10+ years of experience in customer experience, digital marketing, sales, or service in a B2B environment
• Proven track record of digital transformation leadership and agile project delivery in a global context
• Strong leadership skills (disciplinary and functional) in international, cross‑functional setups
• Expertise in customer journey management, touchpoint orchestration, and CX performance metrics (e.g., NPS, CLV, CAC)
• In‑depth knowledge of digital customer platforms, marketing automation, and data‑driven decision making
• Familiarity with modern technology architectures (e.g., MACH, API‑first, headless systems)
• Strong communication and stakeholder management abilities across all hierarchy levels
• Intercultural competence and experience working in international environments
• Organized, creative, and motivated with a strong drive for success
• Ability to interact and operate at the highest levels, including collaboration with C‑level executives
• Fluent in English; additional languages are a plus

Please note that applications will be reviewed at the beginning of the new year. We kindly ask you to take this into account and thank you for your understanding.

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