Technical Support Engineer (Service) - Germany

Sungrow - EMEA; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading green tech company is seeking a Technical Support Engineer in Germany to provide technical support for PV, ESS, and EV Charging products. This role involves training customers, collaborating with R&D, and significant travel within Europe for support. The ideal candidate holds an engineering degree, is fluent in English and German, and has extensive knowledge of the renewable energy sector. This is an exciting opportunity to join a growing company committed to sustainability and innovation.

Leistungen

Opportunities for career advancement

Performance-based bonus payment

Multinational team with diverse mindset

Travel for training and events

Opportunity to visit R&D facilities in China

Qualifikationen

• Legal right to work in Germany or Spain without visa sponsorship.
• Willingness to travel up to 50% in Europe.

Aufgaben

• Provide technical support for PV, ESS, EV Charging products.
• Deliver training for customers, installers, and EPC.
• Coordinate with R&D to resolve issues and plan troubleshooting.
• Travel to customer sites for support and data collection.
• Produce reports for product failure analysis and risk assessment.

Kenntnisse

Fluency in English

Fluency in German

Extensive knowledge of the PV and ESS industry

Fluent Chinese (Mandarin)

Ausbildung

Degree in electrical engineering

Relevant certifications for EU countries

Jobbeschreibung

Overview

Welcome to your new role at Sungrow, as our Technical Support Engineer in Germany!

Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions?

Responsibilities

• You'll provide technical support for PV, ESS, EV Charging, and distribution products.
• You will deliver training for customers, installers and EPC for technical needs.
• You will coordinate with R&D to solve general problems and plan troubleshooting solutions.
• You will be travelling to the site to help customers solve problems or collect data.
• You will produce reports to enable product failure analysis and risk assessment.

Your profile

Do you have the legal right to work in Germany?

Before applying, please ensure you have the legal right to work in Spain or Germany without the need for visa sponsorship.

Requirements

• Degree in electrical engineering
• Relevant certifications for one of the EU countries
• Fluency in English and German
• Willingness to travel up to 50% of your time to provide support across Europe

What can make you an ideal candidate?

• Extensive knowledge of the PV and ESS industry and experience with those products
• Fluent Chinese (Mandarin)
• Previous experience working in a Chinese company

Benefits

• Opportunities for career advancement as we are growing very fast in the EMEA region
• Bonus payment on a fixed schedule every year based on performance
• A multinational team with a diverse and inclusive mindset
• Travel within Europe for training sessions or to attend renewable energy events
• Opportunity to visit our R&D facilities in China

Commitment to diversity and inclusion at Sungrow

Our job descriptions were written with inclusivity in mind by using the following criteria :

• We use a Gender Decoder tool to avoid gendered language.
• We avoid superfluous requirements by separating essential needs from nice to haves.
• We do not discriminate based on gender, age, religion, ethnicity, sexual orientation or disability.
• We do not use stock imagery in our career page, all photos and videos represent our internal culture.

About us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!