Technical Support Engineer (CAD/CAM systems)

TechBiz Global GmbH; Essen; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading recruitment service provider in Nordrhein-Westfalen, Germany is seeking a skilled Technical Support Engineer to provide support for CAD / CAM systems in the dental industry. The ideal candidate will have a strong background in dental CAD / CAM and excellent communication skills, ensuring clients receive top-notch technical assistance. This role involves training clients, collaborating with engineering teams, and staying updated with technological advancements.

Qualifikationen

• Experience in the dental CAD / CAM industry, ideally in a technical support role.
• Strong problem-solving skills and a customer-first attitude.
• Ability to communicate technical information clearly to non-technical users.
• Willingness to travel for on-site support.

Aufgaben

• Provide technical support for CAD / CAM systems and related equipment.
• Train clients on the use and optimization of dental workflows.
• Collaborate with product and engineering teams to resolve issues.
• Maintain documentation of support cases and training materials.
• Act as a technical advisor to sales teams during pre- and post-sales activities.
• Stay current with developments in digital dentistry and CAD / CAM technology.

Kenntnisse

Technical support

Customer communication

Problem-solving

Knowledge of CAD / CAM systems

Tools

Millbox

WorkNC

Hyperdent

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients ' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry . This role is ideal for engineers who have hands-on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities

• Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics
• Train clients on the use and optimization of dental CAD / CAM workflows
• Collaborate with product and engineering teams to resolve complex issues and improve product reliability
• Maintain documentation of support cases, solutions, and training materials
• Act as a technical advisor to sales teams during pre- and post-sales activities
• Stay current with the latest developments in digital dentistry and CAD / CAM technology

Requirements

• Experience in the dental CAD / CAM industry, ideally in a technical support, engineering, or application specialist role
• Strong problem‑solving skills and a customer‑first attitude
• Ability to communicate technical information clearly to non‑technical users
• Willingness to travel for on‑site support