Technical Support Engineer (CAD/CAM systems)

TechBiz Global GmbH; Bergisch Gladbach; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment service provider is seeking an experienced Technical Support Engineer to provide technical support for dental CAD/CAM systems and software. The ideal candidate will train clients, collaborate with product teams to resolve complex issues, and maintain documentation. Experience in the dental industry, strong problem-solving skills, and the ability to communicate technical information clearly are essential. This role requires a customer-first attitude and willingness to travel for on-site support. Join us in growing your career in a dynamic environment!

Qualifikationen

• Experience in the dental CAD/CAM industry, ideally in a technical support role.
• Strong problem-solving skills and a customer-first attitude.
• Ability to communicate technical information clearly to non-technical users.
• Willingness to travel for on-site support.

Aufgaben

• Provide technical support for CAD/CAM systems and related software.
• Train clients on dental CAD/CAM workflows and optimization.
• Collaborate with product teams to resolve issues.
• Maintain documentation of support cases and training materials.
• Advise sales teams during pre- and post-sales activities.
• Stay updated with developments in digital dentistry.

Kenntnisse

Problem-solving skills

Customer-first attitude

Communication skills

Tools

Millbox

WorkNC

Hyperdent

CNC machines

3D printers

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD/CAM industry. This role is ideal for engineers who have hands‑on experience with dental CAD/CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities:

• Provide technical support for CAD/CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics

• Train clients on the use and optimization of dental CAD/CAM workflows

• Collaborate with product and engineering teams to resolve complex issues and improve product reliability

• Maintain documentation of support cases, solutions, and training materials

• Act as a technical advisor to sales teams during pre- and post-sales activities

• Stay current with the latest developments in digital dentistry and CAD/CAM technology
  

Requirements:

• Experience in the dental CAD/CAM industry, ideally in a technical support, engineering, or application specialist role

• Strong problem‑solving skills and a customer‑first attitude

• Ability to communicate technical information clearly to non‑technical users

• Willingness to travel for on‑site support