Technical support Engineer

Jackery Europe; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading energy solutions company in Düsseldorf is looking for a Technical Support Engineer. This role involves working closely with the sales team to propose and present tailored technical solutions, engaging with customers to enhance their understanding of products. Ideal candidates will have a bachelor's degree in Electrical Engineering, at least two years of relevant experience, and fluency in German and English. Join us to make an impact in the energy sector.

Qualifikationen

• Minimum of 2 years of experience in technical sales or pre-sales engineering.
• Experience in energy storage or renewable energy is preferred.
• Fluency in German & English is required.

Aufgaben

• Work closely with sales to propose tailored technical solutions.
• Develop and refine technical solutions based on customer requirements.
• Act as a technical advisor for customers, helping them understand product capabilities.
• Gather customer feedback on product performance for improvements.
• Maintain relationships with local technical partners and distributors.

Kenntnisse

Customer engagement

Technical solution presentation

Problem-solving

Communication skills

Understanding of energy storage technologies

Ausbildung

Bachelor’s degree in Electrical Engineering

Tools

System simulation tools (e.g., PSCAD)

Jobbeschreibung

Job Description

Position : Technical support Engineer

Key Responsibilities :

1. Technical Sales Support

• Work closely with the sales team to analyze customer requirements and propose tailored technical solutions that drive sales success.
• Present and demonstrate technical solutions to customers, addressing their needs and concerns effectively.

2. Solution Design and Optimization

• Develop and refine technical solutions based on customer requirements, ensuring they align with market trends and competitive landscape.
• Provide technical insights that enhance the value proposition of the company’s products.

3. Customer Engagement & Pre-Sales Consultation

• Act as a technical advisor for customers, helping them understand product capabilities and how they meet business needs.
• Assist in preparing technical proposals, RFQs, and presentations for customer discussions.

4. Product and Technology Feedback

• Gather customer feedback on product performance and suggest localized improvements to increase customer satisfaction.
• Work with the R&D and product teams to refine solutions based on market demands.

5. Technical Partnership Management

• Establish and maintain strong relationships with local technical partners, distributors, and service providers to support business expansion.

Credential Requirements :

1. Educational Background

• Bachelor’s degree or higher in Electrical Engineering, Energy Management, Automation, or a related engineering field.

2. Professional Experience

• Minimum of 2 years of experience in technical sales, pre-sales engineering, or solution development.
• Experience in energy storage, renewable energy, or related fields is highly preferred.
• Prior engagement with European clients is a plus.

3. Technical Knowledge & Skills

• Strong understanding of energy storage technologies, EMS architecture, and grid integration.
• Familiarity with power electronics, system simulation tools (e.g., PSCAD), and electricity market mechanisms (e.g., dynamic pricing, FCR bidding) is an advantage.
• Ability to translate technical concepts into commercial value for customers.

4. Sales & Communication Skills

• Excellent customer engagement and communication skills, capable of articulating technical solutions in a business context.
• Strong problem‑solving skills and ability to independently craft and optimize technical proposals.

5. Language & Additional Requirements

• Fluency in German & English is required; proficiency in additional European languages (e.g., French, Italian) is a plus.
• Strong sense of technical ownership and a customer‑oriented mindset.

This position requires candidates to have a solid technical foundation, strong communication skills, and excellent problem‑solving abilities to independently resolve technical issues for customers on‑site. If you are passionate about this role, we welcome you to join our team and provide exceptional after‑sales service experiences to our customers.