Technical Project Manager - Customer Delivery

deepset GmbH; Berlin; Remote; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A technology firm specializing in AI solutions is seeking a Technical Project Manager to lead customer delivery and implementation of AI solutions. This role requires expertise in project management and strong communication skills to work with clients and internal teams, ensuring successful technical deployments. The successful candidate will manage expectations and drive value while maintaining high customer satisfaction. Flexible work arrangements and competitive compensation are offered.

Leistungen

30 days vacation + extra days for family sick leave

Competitive salary & stock options

Monthly sports & mental health support allowance

Annual learning & development budget

Dog-friendly Berlin HQ

Qualifikationen

• 4+ years of Technical Project / Program Management or Customer Delivery in Enterprise software.
• Proficiency in project management methodologies (Agile, Waterfall) and tools.
• Excellent communication and stakeholder management skills.

Aufgaben

• Serve as the main point of contact for customers during delivery.
• Own the planning, execution, and reporting for customer implementations.
• Produce project plans, dashboards, and status updates.

Kenntnisse

Technical Project Management

Customer Delivery

Communication

Problem-solving

Risk Management

Ausbildung

PMP, PRINCE2, Scrum, or Agile certification

Tools

Jira

Asana

Jobbeschreibung

Overview

TL;DR

We are looking for a Technical Project Manager - Customer Delivery who will lead the successful implementation and delivery of technical solutions for our customers. You will be the central contact for clients during projects and responsible for ensuring we deliver on time, within scope, and with clear customer value. You will serve as the bridge between customers and deepset Solution Delivery, Engineering and GTM teams. This role requires a balance of project management expertise, technical acumen, and customer facing communication skills.

Why deepset

At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterprise-ready AI Platform helps companies turn large language models into business value. We’re remote-first, flexible, and built on a culture of trust and ownership. You’ll collaborate with top-tier tech talent, tackle meaningful challenges, and help transform complex AI into solutions that are simple, powerful, and ready for the real world.

Responsibilities

• Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments.
• Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions.
• Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience.
• Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions.
• Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders.
• Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function.
• Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.

Qualifications

• 4+ years of Technical Project / Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred).
• Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.).
• Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS / GCP / Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration.
• Excellent communication and stakeholder management skills with both technical and non-technical audiences.
• Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships.
• Highly organised, detail-oriented, and able to manage multiple projects simultaneously.
• Problem-solver with strong conflict-resolution and risk-management abilities.
• Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
• Customer-first mindset, focused on driving value and successful outcomes.
• Experience in creating, documenting, and iterating on processes to drive operational excellence.
• PMP, PRINCE2, Scrum, or Agile certification is a plus.
• Hands-on experience with APIs, integrations, or data migration projects.
• Experience working with public sector, finance, or regulated industries.
• Business fluency in German is a plus.

Benefits

• Remote-first setup with flexible hours & tech of your choice
• 30 days vacation + extra days for family sick leave
• Competitive salary & stock options for every team member
• Monthly sports & mental health support allowance with Oliva
• Annual learning & development budget
• Monthly team socials & in-person meetups
• Dog-friendly Berlin HQ

About us

Founded in 2018, deepset builds open and enterprise-grade tools that help teams build AI with purpose. From Haystack, our open-source framework, to the deepset AI Platform, we give developers and organizations the building blocks to solve complex, high impact challenges with AI – with full control, transparency, and sovereignty. Backed by GV and Balderton, we’re growing the world’s production AI community and customer base solving challenges too critical to get wrong.

Visit us to learn more : deepset Website | Haystack Website | GitHub | Linkedin | X deepset (Twitter) | X haystack (Twitter)