Team Manager (m / f / d) - Berlin KaDeWe

Tiffany & Co.; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A luxury retail brand in Berlin is seeking a Retail Associate to ensure exceptional sales performance and operational excellence. You will enhance the in-store client experience and develop lasting relationships with customers. The ideal candidate will have previous retail or luxury experience, excellent communication skills, and the ability to work flexible hours. A passion for luxury and customer service is essential, along with proficiency in German and English. This role offers a positive work environment with excellent rewards and development opportunities.

Leistungen

Excellent rewards

Training and development opportunities

Benefits package

Qualifikationen

• Previous experience in retail or luxury retail.
• Ability to manage people and drive sales.
• Excellent verbal and written communication skills.
• Proficient in tracking systems and technology tools.

Aufgaben

• Execute exceptional retail performance to meet sales and service goals.
• Understand and lead operational excellence in stock management.
• Foster team spirit through collaboration and compliance with values.
• Enhance in-store customer experience and resolve issues effectively.
• Drive client development through relationship building and events.

Kenntnisse

Retail excellence

Client experience

Interpersonal skills

Team collaboration

Problem resolution

Flexibility

Tools

Microsoft Word

Excel

Outlook

Power Point

Point of Sales systems

Jobbeschreibung

RESPONSIBILITIES

• Retail Excellence – Execute exceptional retail performance to ensure sales and service Execute and reinforce sales strategy Reinforce business needs and KPI’s, Reinforce and drive minimum targets with global, regional and local initiatives Execute retail standards
• Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock Understand compliance and lead by example Understand and support back of house operations
• Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally. Reinforce daily coaching sessions Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers Conduct daily briefs Advocate and lead by example the Tiffany cultural values
• Client Experience - Elevate in store experience consistently delivering memorable moments Ensure highest levels of in-store luxury experience at all times, including presentation, behavior, and hospitality Acknowledge and elevate customer issues / complaints
• Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend Cultivate new and existing customer base with personalized interactions Drive business through the key product pillars Participate in events by delivering an exceptional client experience

YOUR QUALIFICATIONS

• Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
• Experience in people management, sales generation and the achievement of sales results.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Willingness to work non-traditional business hours including evenings, weekends and holidays.
• Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
• Proven ability and desire to work in a fast-paced, changing environment.
• Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems.
• Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
• Must have authorization to work in the country where the position is based.
• Awarded gemological certification relevant to the country of work. (preferred)
• Sales experience in retail or luxury retail or relevant customer related experience.
• Business proficiency in German and English, but more languages will be advantageous.

Tiffany & Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities.