Team Lead Partner Operations (Fulfillment) (f/m/d)

Hive; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Hive is seeking a passionate Team Lead Partner Operations to oversee the fulfillment processes across multiple international markets from its Berlin HQ. This pivotal role involves managing a diverse team, improving operational excellence, and ensuring customer satisfaction by effectively handling KPIs and 3PL partnerships. The position offers significant freedom to shape Hive's partner program and requires a mix of leadership and hands-on operational skills.

Leistungen

30 vacation days per year

Paid sabbatical every 3 years

Market-competitive salaries

Equity incentive plan for full-time members

Free drinks and snacks in the office

Regular team events, including workations

MacBook and other productivity tools provided

Qualifikationen

• Experience managing teams in fulfillment operations is essential.
• Familiarity with KPIs, 3PL management, and cost analysis.
• Ability to create standard operating procedures as needed.

Aufgaben

• Manage and develop a team of Operations Managers across 5 international markets.
• Ensure fulfillment KPIs and cost centers are efficiently managed.
• Create solutions for operational challenges and improve customer satisfaction.

Kenntnisse

Leadership

Data-driven Decision Making

Communication

Relationship Management

Jobbeschreibung

The Position

If you are passionate about driving operational excellence and excited to grow with Hive across Europe, this might be the right position for you!

As Team Lead Partner Operations (Fulfillment) you will be based in Hive’s HQ in Berlin. As part of this role, you will:

• Empathetically manage and develop a team of 3+ Operations Managers across 5 int. markets (Italy, Spain, Poland, Netherlands & UK)
• You will be responsible for the efficient performance of the fulfillment KPIs & cost centers of your sites to manage our 3PL’s performance
• Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction
• Delight Hive’s customers by creating solutions for operational challenges
• Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management/ Business Development
• You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across locations

You’ll be in charge of building and strengthening Hive’s partner-operations team! You ensure our customer’s happiness by closely managing KPIs, cost, and SLAs are met with business partners & suppliers. This position has significant degrees of freedom to shape the vision of Hive’s 3PL partner program. Our Hive & the world are your stage!

Your Profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• You are eager to shape Hive’s operations and change the status quo of how we ensure customer happiness
• Previous experience in managing teams in (fulfillment) operations is a must - 5S should ring a bell for you. Managing fulfillment operations via 3PLs is a strong plus
• You are a passionate leader who enjoys coaching and developing your team, but also diving in day to day operations
• You have a proven track record in leading diverse (remote) teams
• You base your decisions on data, SQL is a plus, Excel is a must for cost analysis
• You have an entrepreneurial spirit and a hands-on mentality - if there are no SOPs you build them
• Curiosity to deep-dive 3PL supplier relations, e-commerce operations, and a knack for software applications
• Excellent communication and relationship management skills - negotiation skills are a plus

The role of Team Lead Operations (Fulfillment) at Hive offers you to leverage your leadership skills in a diverse team & across 5 country markets. You will be able to create and leverage business relationships with our 3PL partners. You’ll become an expert at analyzing profit and loss statements and dive into operational KPIs. You will also have the possibility to join our expansion team in launching new fulfillment centers. Please note that this position is onsite first and requires frequent travels.

Our offering

• Be part of the Hive.
  Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact.
• Make your mark.
  Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe.
• Competitive compensation.
  We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members.
• Tools to thrive.
  You'll receive a MacBook and the tools that suit your working style best—whether that’s an extra monitor, headphones, or something else to boost your productivity.
• We support your well-being.
  Enjoy 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive.
• Office perks & team events.
  Free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together.

About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.