Team Lead Client Service (mfd) REF77133W

Continental; Hannover; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global technology company based in Hannover is seeking a Team Lead Client Services to manage a team supporting Windows, Mac, and iOS environments. You will drive client service improvements and ensure the effective deployment of operating systems. The ideal candidate has a degree in Computer Science, experience in client services management, and strong leadership skills. The role offers opportunities for training and flexible working models.

Leistungen

Training opportunities

Mobile and flexible working models

Sabbaticals

Qualifikationen

• Experience managing client services teams focusing on Windows and Mac environments.
• Proficiency in Windows and Mac operating systems and related technologies.
• Experience with IT service management frameworks (e.g. ITIL).

Aufgaben

• Lead and manage an international team of client service professionals.
• Develop and implement strategies to improve client service delivery.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).

Kenntnisse

Leadership and team management

Problem-solving and analytical skills

Effective communication

Fluent English

Ausbildung

Academic degree in Computer Science or Information Technology

Tools

Microsoft Intune

Microsoft Deployment Toolkit

Jobbeschreibung

The Team Lead Client Services (Windows Mac and iOS) (m / f / diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services drives continuous improvement and aligns IT services with business needs.

Your tasks

• Lead and manage an international team of client service professionals supporting Windows Mac and iOS environments
• Develop and implement strategies to improve client service delivery and user satisfaction
• Ensure the effective deployment configuration and management of Windows Mac and iOS operating systems
• Oversee the resolution of complex technical issues and escalations
• Collaborate with other IT teams to ensure seamless integration and support of client services
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers
• Drive continuous improvement initiatives to enhance service quality and efficiency
• Stay informed about the latest trends and technologies in Windows Mac and iOS client services

Qualifications

• Academic degree in Computer Science Information Technology or a related field
• Experience managing client services teams focusing on Windows and Mac environments
• Knowledge about Microsoft Intune and Microsoft Deployment Toolkit
• Proficiency in Windows and Mac operating systems and related technologies
• Experience with IT service management frameworks (e.g. ITIL)
• Fluent English language skills both written and spoken
• Leadership and team management skills
• Strong problem-solving and analytical abilities
• Effective communication and interpersonal skills
• Strong organizational and time management skills

Additional Information

• Training opportunities
• Mobile and flexible working models
• Sabbaticals
• and much more...

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Remote Work: No

Employment Type: Full-time