Support Account Manager (m/f/d)

NetApp, Inc.; Stuttgart; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A technology solutions provider is seeking a Support Account Manager based in Stuttgart. The role requires technical expertise and strong customer success skills to ensure clients maximize value from NetApp solutions. Responsibilities include advising customers, managing escalations, and collaborating with teams for renewals. Candidates should have a Bachelor's degree and 5–7 years of experience. Proficiency in German and English is required. The position supports a hybrid working environment, accommodating both in-office and remote work.

Leistungen

Comprehensive medical, dental, wellness, and vision plans

Educational assistance

Volunteer time off program

Financial savings programs

Qualifikationen

• 5–7 years in customer-facing technical roles, e.g., Customer Success or Technical Support.
• Language proficiency in German and English is required.
• Familiarity with project management beneficial.

Aufgaben

• Advise customers on products and services to meet business goals.
• Build and maintain relationships with technical stakeholders.
• Oversee onboarding and adoption processes.
• Conduct technical health checks and manage escalations.
• Collaborate with internal teams for renewals and expansion.

Kenntnisse

Technical proficiency in NetApp products or enterprise IT

Strong communication and relationship-building skills

Data analysis and strategic recommendation skills

Proficiency in MS Office

Ability to manage multiple priorities

Collaboration and independent work

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Gainsight

Salesforce

Jobbeschreibung

Job Summary

The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor, driving product adoption, managing escalations, and supporting renewals and expansion opportunities.

Key Responsibilities

• Advise customers on NetApp products and services to meet business goals.
• Build and maintain relationships with technical stakeholders.
• Oversee onboarding, adoption, and capacity management.
• Conduct technical health checks and manage escalations.
• Use data insights for proactive risk mitigation.
• Assess and optimize customer NetApp assets.
• Collaborate with Renewal Specialists and Sales for renewals and expansion.
• Develop and share technical best practices.
• Lead or support strategic initiatives for customer success.
• Work cross-functionally with internal teams and customer stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–7 years in customer-facing technical roles (e.g., Customer Success, Sales Engineering, Technical Support).
• Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in dynamic environments.
• Data analysis and strategic recommendation skills.
• Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools is a plus.
• Ability to work independently and collaboratively; project management familiarity is beneficial.
• Language proficiency is German and English isrequired.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.