ServiceNow Technical Consultant (m / w / d)

DXC Technology; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading IT services company is seeking a Senior Technical Consultant to implement IT Service Management solutions in Germany. The ideal candidate will have at least 10 years of IT development experience including 3 years on ServiceNow, and demonstrate strong communication skills in German and English. They will be responsible for shaping the technical architecture and mentoring other consultants, contributing to customer satisfaction and quality solutions.

Leistungen

Comprehensive social benefits

Flexible working time models

Qualifikationen

• 10+ years of experience as an IT developer.
• 3+ years of experience on ServiceNow.
• 3 years of experience in consulting external customers.

Aufgaben

• Design and shape the technical architecture of the ServiceNow platform.
• Act as a trusted Technical Advisor / Expert.
• Implement complex functionalities on ServiceNow.
• Deliver integrations between ServiceNow and external systems.
• Produce technical documentation.
• Mentor junior ServiceNow Technical consultants.

Kenntnisse

Relational DB model mastery

Event-driven programming

Object-Oriented programming

JavaScript proficiency

XML knowledge

AngularJS experience

PowerShell scripting

Unix shell scripting

Active Directory knowledge

LDAP knowledge

SSO technologies experience

REST web services

SOAP web services

Ausbildung

University degree in IT engineering

Jobbeschreibung

Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit our site.

Our company is dedicated to delivering ITSM best practices, methods, and tools. As a global strategic partner of ServiceNow for Continental Europe, we implement state of the art ITIL solution for medium and large organizations.

Job scope / summary

To support our growth, we are looking for a ServiceNow Senior Technical Consultant, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Germany.

The Senior Technical Consultant role is one of the core components in all our implementations. This role is responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring, and coaching to meet their unique business requirements.

We are seeking a highly motivated individual who is looking for an opportunity to join an established but still fast-growing organization.

Hiring locations : Germany

Job specifics & responsibilities

• Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.
• Act as a trusted Technical Advisor / Expert.
• Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of ServiceNow platform.
• Implement complex integrations between ServiceNow and external systems, whether on cloud or on-premise (ex : SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
• Produce technical documentation.
• Be a coach / mentor to ServiceNow Technical consultants.

Working relationships

Internal

• ServiceNow Solution Consultants.
• ServiceNow Project Managers.
• ServiceNow Architects
• Junior and confirmed ServiceNow Technical Consultants.

External

• Main stakeholders such as CTOs, customer architects
• Customer developers and IT technical staff.
• ServiceNow support team and Technical Experts.

What you bring with you

Education (degree) and professional experience required

• University degree in IT engineering.
• Minimum 10 years’ experience as IT developer and 3 years’ experience on ServiceNow.
• 3 years’ experience in consulting external customers.

Technical Skills

• Mastering of relational DB model and related technologies.
• Mastering Event-driven and Object-Oriented programming.
• Mastering web technologies like JavaScript, XML, AngularJS, Jelly
• AJAX experience.
• Scripting proficiency in PowerShell and Unix shell.
• Working knowledge of Active Directory, LDAP and SSO technologies
• Experience with legacy systems, batch files, web services (SOAP and REST).
• Working knowledge of networks, the Internet, modern protocols and email, SMTP, POP3.
• ITIL knowledge is a plus.

Personal skills and qualities

• Strong personal commitment to quality service.
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Ability to switch between multiple tasks / projects / contexts.
• Curious and self-learner.
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem-solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in German and English, another European language would be an asset.

What we offer you

• Comprehensive social benefits.
• Flexible working time models.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.