ServiceNow Business Process Consultant – CMDB & CSDM

Alldus International Consulting Ltd; Frankfurt; Hybrid; EUR 50.000 - 70.000; Teilzeit

Zusammenfassung

A leading consultancy firm is looking for a part-time ServiceNow Business Process Consultant to optimize business processes using CMDB and CSDM frameworks. The role involves advising on best practices, collaborating with stakeholders to implement solutions, and enhancing data management. Ideal candidates will have strong ServiceNow experience and excellent advisory skills.

Qualifikationen

• Proven experience with ServiceNow CMDB and CSDM frameworks.
• Strong knowledge of configuration management, service mapping and process design.
• Excellent communication and advisory skills.

Aufgaben

• Advise on CSDM/CMDB best practices to optimise business processes and data management.
• Collaborate with stakeholders to design and implement ServiceNow-based solutions aligned with industry standards.
• Conduct process reviews and recommend improvements for CMDB data quality and governance.

Kenntnisse

ServiceNow CMDB experience

ServiceNow CSDM knowledge

Configuration management

Service mapping

Process design

Communication skills

Advisory skills

Independent work ability

Jobbeschreibung

ServiceNow Business Process Consultant (CMDB/CSDM)

Contract: 2 days per week until the end of 2025

Start Date: ASAP

Our client, a leading ServiceNow partner, is hiring an experienced Business Process Consultant to join the team on a part-time contract. The successful candidate will leverage their expertise in ServiceNow CMDB (Configuration Management Database) and CSDM (Common Service Data Model) to provide advisory and solution design services.

Responsibilities

• Advise on CSDM/CMDB best practices to optimise business processes and data management.
• Collaborate with stakeholders to design and implement ServiceNow-based solutions aligned with industry standards.
• Conduct process reviews and recommend improvements for CMDB data quality and governance.
• Support teams in aligning IT and business services through effective configuration management.

Skillset

• Proven experience with ServiceNow CMDB and CSDM frameworks.
• Strong knowledge of configuration management, service mapping and process design.
• Excellent communication and advisory skills.
• Ability to work independently and deliver strategic recommendations.