Service Application Engineer (m/f/x) Roll Repairs & Modernizations

Andritz AG; Krefeld; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading engineering company in Krefeld is seeking a Service Application Engineer with a focus on repairs and modernizations. The role involves preparing quotations, providing technical sales support, and ensuring customer satisfaction. Ideal candidates will have technical training, experience in mechanical engineering, and strong skills in negotiation and customer service. Competitive compensation and flexible working options are offered.

Leistungen

30 days holiday per year

Flexible working time models

Capital-forming benefits

Company health management

Further education opportunities

Qualifikationen

• Completed technical training with further qualification as a technician.
• Professional experience in international mechanical engineering.
• Knowledge in the field of paper machines and/or nonwoven calenders is an advantage.
• Willingness to travel internationally on occasion.

Aufgaben

• Preparing quotations for spare parts and roll repairs.
• Providing technical sales support for repair and modernization projects.
• Handling complaints and ensuring customer satisfaction.
• Providing technical support to regional service companies worldwide.

Kenntnisse

Customer-oriented mindset

Organizational skills

Negotiation skills

Technical understanding of paper machines

SAP proficiency

Excellent English communication

Ausbildung

Completed technical training as technician

Tools

SAP

MS Office

Jobbeschreibung

Overview

Job title: Service Application Engineer (m/f/x) Roll Repairs & Modernizations

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Krefeld, North Rhine-Westphalia, DE

Location type: Office Location / Office-based

Contract type: Permanent

ANDRITZ Küsters, located in Krefeld with around 270 employees, has been a part of the ANDRITZ Group since 2006 and is one of the leading providers of high quality and technically challenging system solutions in the areas of paper machines and nonwovens production.

The ANDRITZ GROUP is one of the world's leading suppliers of customized equipment, systems, and services for hydropower plants, the pulp and paper industry, the steel industry, and other specialized industries. Our machines are also used in mining and quarrying, in the chemical industry, and, last but not least, in the food and beverage industry. The Group, which employs around 29,000 people worldwide, is headquartered in Graz, Austria.

Are you passionate about technology, customer-oriented, and enjoy successfully completing projects? Then become part of our dedicated team in the "Roll Service" department. To strengthen our team, we are looking for a Service Application Engineer (m/f/x) with a focus on repairs and modernizations as soon as possible.

Responsibilities

• Preparing quotations for spare parts, roll repairs, replacement rolls, and modernizations
• Providing technical sales support for repair and modernization projects
• Reviewing and processing technical customer inquiries
• Offering expert advice to our customers on roll repairs and modifications
• Participating in contract negotiations and drafting technical specifications
• Pre- and post-calculation of service orders
• Reviewing contracts and preparing order confirmations
• Handling complaints and ensuring customer satisfaction
• Providing technical support to our regional service companies worldwide

Qualifications

• Completed technical training with further qualification as a technician
• Professional experience in international mechanical engineering, ideally in service or maintenance
• Knowledge in the field of paper machines and/or nonwoven calenders is an advantage
• Familiarity with pneumatic, hydraulic, and electrical control systems
• Sense of responsibility, strong organizational skills, and initiative
• Customer- and solution-oriented mindset with a confident demeanor
• Negotiation skills and solid commercial and contractual understanding
• Proficient in SAP and common MS Office applications
• Excellent English skills, both written and spoken; additional foreign languages are a plus
• Willingness to travel internationally on occasion

Benefits

• Holistic and independent tasks in a future-oriented company
• Market and performance-based remuneration packages
• 30 days holiday per calendar year
• Flexible working time models including home office & shared desk models after the probationary period
• Capital-forming benefits, also as part of the company pension scheme
• Very good public transport connections
• A wide range of further education and training opportunities
• Company health management (BGM)
• Bicycle and pedelec leasing

We value diversity and therefore welcome applications regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age or sexual orientation and identity. If you are interested, please send us your complete application documents in English, stating your salary expectations and the earliest possible starting date. Please do not hesitate to contact us if you have any questions ([e-mail]).