Service Account Manager (m/f/d) – Key Account Services & Operations

Vanderlande; Mönchengladbach; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An innovative logistics company in Mönchengladbach is seeking a Service Account Manager to manage service contracts for key accounts. Responsibilities include ensuring operational excellence, financial growth, and fostering strong customer relationships. The role requires a degree in engineering or logistics and relevant experience in aftersales processes. This position offers flexible working hours, 30 vacation days, and additional perks.

Leistungen

Flexible working hours

30 vacation days

Holiday bonus

Group accident insurance

Job bike program

Performance reviews

Qualifikationen

• Relevant experience with complex aftersales processes, ideally in automated material handling.
• Ability to create solutions based on analysis of logistic processes.
• Willingness to travel up to 20%.

Aufgaben

• Management of multiple service contracts across Europe.
• Oversight of operational and commercial contract aspects.
• Ensure financial performance and service business growth.
• Establish strong customer relationships.

Kenntnisse

Analytical skills

Influencing skills

Communication skills

Experience in project-driven organization

Logistic process understanding

Fluent in English

Ausbildung

Degree in mechanical engineering, industrial engineering, logistics

Jobbeschreibung

Overview

Job Title: Service Account Manager (m/f/d) – Key Account Services & Operations

Aspire. Grow. Achieve. Together

As one of the industry leaders in customised automated solutions, Vanderlande creates innovative and sustainable processes and systems tailored to each customer requirement. With more than 9,000 employees worldwide, including over 1,000 in Germany, we support more than 600 airports, parcel service providers such as DHL, UPS, and FedEx, as well as global e-commerce companies like Zalando.

In your role as Service Account Manager (m/f/d), you will be responsible for managing, developing, and optimising service contracts for one of our Key Accounts, including ensuring operational excellence, financial growth, and strong customer relationships across multiple regions. This role can be filled either in Mönchengladbach or in Veghel.

Responsibilities

• Management of multiple Service Contracts and Sites across Europe and other regions

• Oversight of operational and commercial aspects of service contracts, including the development of regional strategies and business plans

• Responsibility for order intake, financial performance, and service business growth, as well as the preparation of service offers and implementation oversight

• Establishment of strong customer relationships and escalation management

• Compliance with HSE standards and maintenance of safety certifications

• Coordination of service takeovers and assurance of customer readiness

What do we ask from you?

• Completed a degree in mechanical engineering, industrial engineering, logistics or a comparable field of study

• Relevant years of experience with complex aftersales processes, ideally within the automated material handling industry or a comparable industry

• Strong analytical skills, you can create concept solutions based on your analysis and understanding of our customers\' logistic processes

• Well-developed influencing skills, both internal and external

• Strong communication skills, you have a creative and efficient approach to building professional client relationships

• Experience in working within an international professional environment, preferably in a project-driven organisation

• Excellent command of the English language, both verbal and written, as well as the willingness to travel up to 20%.

What We Offer

• Flexible working hours and a hybrid work model

• 30 vacation days and the option for 20 days of workation per year within the EU

• Holiday bonus

• Group accident insurance and capital-forming benefits

• Our job bike program

• Annual salary-relevant performance reviews

• … and much more!

Contact

Any questions? Feel free to reach out!

Daniel Krause: [phone]

Vanderlande Industries GmbH & Co. KG

EEO Statement

At Vanderlande, we are committed to fostering an inclusive and diverse work environment. We believe that different perspectives and backgrounds strengthen our capacity for innovation and lead to better results. We are a company that promotes diversity and acts without discrimination. Qualified applicants will be considered regardless of their ethnic origin, religion, skin colour, nationality, gender identity or expression, sexual orientation, age, marital status, or possible disabilities.