Senior Travel Agent - German - Berlin

JUJUR; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A travel services company is seeking a Senior Travel Agent to provide high-quality travel assistance through various channels. This role requires fluency in German and English, with experience in customer service, preferably in travel. The ideal candidate will have knowledge of GDS systems and strong communication skills. The job offers excellent remuneration and benefits, with a hybrid work model in Berlin.

Leistungen

Excellent remuneration package

Dynamic and creative team atmosphere

Generous medical benefits

Paid parental leave

Mental health support

Connectivity stipends

Qualifikationen

• Ability to communicate effectively in German and English.
• Experience in customer service roles in travel.
• Minimum 1 year working with GDS systems required.

Aufgaben

• Deliver high-quality travel assistance through multiple communication channels.
• Process hotel, flight, car rental, and rail bookings accurately.
• Educate customers on using self-service features.

Kenntnisse

Native/fluent in German

Fluent in English (B2 or higher)

Experience in customer service

GDS systems knowledge (Sabre, Amadeus, Galileo)

Communication skills

Team player

Computer literacy

Tools

Gmail

Zendesk

Slack

Salesforce

Jobbeschreibung

Position: Senior Travel Agent

Location: Berlin, Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
• Engage in regular team meetings focused on products, travel partners, and industry trends.
• Keep up-to-date with travel industry standards and best practices.
• Maintain reliable attendance, complete required training, and consistently meet performance expectations.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
• Working schedule: Monday to Friday, 7 AM - 7 PM.
  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
  
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others!