Senior Sales Specialist, Amazon Connect, AWS

Amazon; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global cloud service provider is seeking a Senior Area Specialist for their Customer Experience Engagement team. The ideal candidate will have significant experience in sales and consulting, along with strong expertise in Contact Center technology and fluency in both German and English. This role involves driving customer adoption and collaborating with product teams to innovate new services, providing a dynamic and impactful work environment.

Qualifikationen

• Proven experience in Go-to-Market, Sales, or Consulting.
• Strong expertise in Contact Center technology domain.
• Fluent in German and English (C2 proficiency).

Aufgaben

• Accelerate customer adoption by defining and implementing tech domain specific GTM strategies.
• Act as the front line for specialist customer engagement.
• Create compelling value propositions that address specific customer needs.
• Co-develop GTM motions on new product launches.
• Partner with major system integrators for customer projects.

Kenntnisse

Sales skills

Consulting experience

Contact Center technology expertise

Fluency in German

Fluency in English

Ausbildung

Bachelor's Degree

Jobbeschreibung

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join AWS’ Amazon Connect Specialist Sales team as a Senior Area Specialist.

The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap.

Amazon Specialist and Partner Organization (ASP) - This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.

Key Responsibilities

• Accelerate customer adoption by defining and implementing tech domain specific GTM strategies within your assigned accounts and technology domain.
• Act as the front line within your accounts for all specialist customer engagement in your tech domain.
• Create & articulate compelling value propositions that address specific needs of your customers.
• Build and innovate: Co-Develop GTM motions on new product launches and work with product teams on the creation of innovative new services.
• Partner with the world’s biggest system integrators to deliver on customer projects.

About the Team

The Worldwide Specialist Organization CXE (Customer Experience Engagement) team positions AWS as the best place to run contact center workloads. Our team helps customers migrate contact center operations to the AWS cloud while providing a secure, reliable, and scalable infrastructure for customers to innovate and unlock new potential.

Basic Qualifications

• Proven experience in Go-to-Market, Sales, or Consulting
• Strong expertise in Contact Center technology domain
• Bachelor’s Degree
• Fluent in German and English (C2 proficiency)

Preferred Qualifications

• Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences.
• Experience and success in negotiating complex deals with customers and partners.
• Deep understanding of cloud technologies, including public and hybrid cloud platforms.
• Technical background in engineering, computer science, or MIS a plus.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.