Senior Product Analyst- Customer Solutions (all genders)

Zalando GmbH; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading e-commerce platform in Berlin is seeking a Product Analyst to drive product strategy through quantitative analysis. The role involves guiding analytical projects, communicating insights, and utilizing various tools like Python and SQL. Expect a hybrid work model and excellent benefits including employee discounts and training opportunities. Join us to enhance the customer online payment experience.

Leistungen

Employee shares program

40% off fashion products

Hybrid working model

27 days of vacation

Health and wellbeing options

Qualifikationen

• Drive product strategy through quantitative analysis.
• Guide analytical projects and support team development.
• Utilize analytical techniques and tools effectively.

Aufgaben

• Guide analytical and research projects.
• Support developing new analytical skills.
• Communicate analytical matters effectively.

Kenntnisse

Analytical skills

Problem-solving

Communication

Python

SQL

Tableau

Jobbeschreibung

Positioned at the bustling intersection of e-commerce and fintech, Zalando Payments enables Zalando’s 50M+ active customers to pay for what they want with security and convenience. It’s an exciting time to be here and join a product-first company. That’s why we’re looking for a top-notch product analyst to drive product strategy through quantitative acumen, specifically in the areas of pre-order payment checkout and post-order deferred checkout for our BNPL product, including dunning for late payments. Do you think like a product manager but solve problems like an analyst? Do you ask “why?” before diving into the data? Are you fundamentally curious about the customer experience of paying for things online and how to improve it? Let’s talk.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• You\'ll guide analytical or research projects, initiatives, providing senior guidance
• You are a trusted go-to person for your area of expertise (team/product expertise, e.g. customer analytics, market research)
• You\'ll support developing new analytical or research-related skills and capabilities
• You\'ll keep an eye on industry and academic trends to improve analysis or research quality in your team and support the professional development of technical skills
• You will represent Zalando Payments in performance reviews with external service providers
• You apply logical and easy-to-understand frameworks to deal with complex issues
• You effectively communicate in all forms, translating analytical matters that are understood by others
• You are fluent in the vast majority of analytical techniques, research methods and/or tools (Python, SQL, Tableau) relevant in your domain and know when to apply them appropriately to your use cases
• You solve complex problem statements via concise decision proposals and recommendations to drive effectiveness/efficiency

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employee shares program

40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

2 paid volunteering days a year

Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

Work from abroad for up to 30 working days a year

27 days of vacation a year to start for full-time employees

Relocation assistance available (subject to prior agreement)

Family services, including counseling and support

Health and wellbeing options (including Wellhub, formerly Gympass)

Mental health support and coaching available

Drive your development through our training platform and biannual peer-to-peer review

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page .

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 52 million active customers in 26 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry.